Chapter 1

Question 1

Change Management

Answer 1

Change management is a systematic way of bringing about and managing both organizational changes and changes on the individual level

Question 2

Collaborative Software

Answer 2

Software that allows workers to interface and share information with one another electronically

Question 3

Corporate Social Responsibility

Answer 3

The responsibility of the firm to act in the best interests of the people and communities affected by its activities

Question 4

Downsizing

Answer 4

Planned elimination of jobs

Question 5

Employee Leasing

Answer 5

The process of dismissing employees who are then hired by a leasing company (which handles all HR-related activities) and contracting with that company to lease back the employees

Question 6

Furloughing

Answer 6

A situation in which an organization asks or requires employees to take time off for either no pay or reduced pay

Question 7

Globalization

Answer 7

The trend to opening up foreign markets to international trade and investment

Question 8

Human Capital

Answer 8

The knowledge, skills, and capabilities of individuals that have economic value to an organization

Question 9

Human Resources Information System (HRIS)

Answer 9

A computerized system that provides current and accurate data for purposes of control and decision making

Question 10

Human Resources Management (HRM)

Answer 10

The process of managing human talent to achieve an organization’s objectives

Question 11

Knowledge Workers

Answer 11

Workers whose responsibilities extend beyond the physical execution of work to include planning, decision making, and problem solving

Question 12

Line Managers

Answer 12

Non-HR managers who are responsible for overseeing the work of other employees

Question 13

Nearshoring

Answer 13

The process of moving jobs closer to one’s home country

Question 14

Offshoring

Answer 14

The business practice of sending jobs to other countries

Question 15

Outsourcing

Answer 15

Contracting out work that was formerly done by employees

Question 16

Proactive change

Answer 16

Change initiated to take advantage of targeted opportunities

Question 17

Reactive changes

Answer 17

Changes that occur after external forces have already affected performance

Question 18

Reengineering

Answer 18

The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed

Question 19

Six Sigma

Answer 19

A set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, and striving for continuous improvement

Question 20

Sustainability

Answer 20

Doing business in a way that does as little harm to the environment and depletes as few natural resources as possible

Question 21

Workforce (HR) analytics

Answer 21

The process of gathering and analyzing data to improve a firm’s human resources management