CHAPTER 1

Question 1

Process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns.

Answer 1

Human Resource Management

Question 2

consists of people with formally assigned roles who work together to achieve the organization’s goals

Answer 2

Organization

Question 3

responsible for accomplishing the organization’s goals by managing the efforts of the organization’s people

Answer 3

Manager

Question 4

5 Basic functions of managing

Answer 4

Planning, Organizing, Staffing, Leading, Controlling

Question 5

developing rules and procedures
establishing goals and standards
developing plans and forecasts

Answer 5

Planning

Question 6

Giving each subordinate a specific task
establishing departments
delegating authority to subordinates

Answer 6

Organizing

Question 7

recruiting and selecting employees
evaluating performance
counseling employees
compensating employees
more on talent management

Answer 7

staffing

Question 8

getting others to get the job done
maintaining morale
motivating subordinates

Answer 8

leading

Question 9

• setting standards such as sales quotas
• quality standards, or production levels
• checking to see how actual performance compares with these standards
• taking corrective action as needed
• monitoring and evaluating

Answer 9

controlling

Question 10

HRM job includes

Answer 10

conducting job analysis
selecting job candidates
providing incentives and benefits
appraising performance

Question 11

What every manager should know about

Answer 11

equal opportunity and affirmative action
employee health and safety
handling grievances and labor relations

Question 12

A behavior or competencies that has the ability to direct and contribute to initiatives and processes within the organization

Answer 12

leadership and navigation

Question 13

A behavior or competencies that has the ability to integrate core values, integrity, and accountability throughout all organizational and business practices

Answer 13

Ethical Practice

Question 14

A behavior or competencies that has the ability to understand and apply information with which to contribute to the organization’s strategic plan

Answer 14

Business Acumen

Question 15

A behavior or competencies that has the ability to manage interactions to provide service and to support the organization

Answer 15

Relationship Management

Question 16

A behavior or competencies that has the ability to provide guidance to organizational stakeholders

Answer 16

Consultation

Question 17

A behavior or competencies that has the ability to interpret information with which to make business decisions and recommendations

Answer 17

Critical Evaluation

Question 18

A behavior or competencies that has the ability to value and consider the perspectives and backgrounds of all parties

Answer 18

Global and Cultural Effectiveness

Question 19

A behavior or competencies that has the ability to effectively exchange information with stakeholders

Answer 19

Communication

Question 20

• helping the firm and its employees improve in a measurable way as a result of the human resource manager’s actions
• does not just mean cutting costs
• also entails improving the company’s processes, aligning HR’s activities with the company’s strategy, and fostering employee engagement

Answer 20

Adding Value

Question 21

A lever that puts in place the policies and practices that produce the employee competencies and skills the company needs to achieve its strategic goals

Answer 21

Strategic Results Lever

Question 22

A lever that ensures that the human resource management function is delivering services efficiently and outsourcing certain activities such as benefits management

Answer 22

HR Development Lever

Question 23

A lever that advising top management about the company’s staffing levels and setting and controlling the firm’s compensation, incentives, and benefits policies

Answer 23

Employee Costs Lever

Question 24

It measures a country’s total output

Answer 24

Gross Domestic Product (GDP)

Question 25

Agreements that reduce tariffs and barriers among trading partners

Answer 25

Free Trade Areas

Question 26

use various methods including contacts within the community and print and online media to search for qualified job applicants

Answer 26

Recruiters

Question 27

collect and examine detailed information about job duties to prepare job descriptions

Answer 27

Job Analysts

Question 28

develop compensation plans and handle the employee benefits program

Answer 28

Compensation Managers

Question 29

plan, organize, and direct training activities

Answer 29

Training Specialists

Question 30

advise management on all aspects of union-management relations

Answer 30

Labor Relations Specialists

Question 31

investigate and resolve EEO grievances examine organizational practices for potential violations

Answer 31

EEO (Equal Employment Opportunity)

Question 32

A team that creates centralized HR units whose employees are shared by all the companies’ departments to assist the departments’ line managers in human resource matters - offer their services through intranets or centralized call centers - aim to provide managers and employees with specialized support in day-to-day HR activities

Answer 32

Shared Services (Transactional) HR Teams

Question 33

A team that assist top management in top-level issues such as developing the personnel aspects of the company’s long-term strategic plan and not involved with other departments, only the top management

Answer 33

Corporate HR Teams

Question 34

A team also known as “relationship managers” or “HR business partners” - HR generalists assigned to functional departments like sales and production - provide the employee selection and other assistance the departments need

Answer 34

Embedded HR Teams

Question 35

A team that specialized HR consulting firms within the company and specific specializations such as employee motivation

Answer 35

Center of Expertise

Question 36

A manager that has the right to issue orders

Answer 36

Line Authority

Question 37

A manager that has the right to advise

Answer 37

Staff Authority

Question 38

A manager that generally run departments that are advisory or supportive and assist and advise line managers in areas like recruiting, hiring, and compensation

Answer 38

Staff Managers

Question 39

A manager that is associated with managing departments that are crucial for the company’s survival and do have many human resource duties

Answer 39

Line Managers

Question 40

Line Managers Responsibilities

Answer 40

- controlling labor costs - protecting employees' health and physical conditions - Improving the job performance of each person - placing the right person in the right job

Question 41

What are the typical positions of line manager

Answer 41

training specialists employee relations executive compensation and benefits manager employment and recruiting supervisor

Question 42

What tools enable employers to monitor things like a team’s goal attainment and to provide real-time direct evaluative feedback and to track employee engagement in real time via quick surveys

Answer 42

Cloud Computing - Based Tools

Question 43

using statistical techniques, algorithms, and problem solving to identify relationships among data for the purpose of solving particular problems

Answer 43

Data Analytics or Talent Analytics

Question 44

Concrete Steps to improve employee engagement

Answer 44

leadership development programs, employee recognition programs, modifying compensation and other policies

Question 45

offers its own competency and knowledge-based testing and certifications

Answer 45

Society for Human Resource Management (SHRM)

Question 46

The acquisition, development, and retention of talent to fill the companies’ employment needs

Answer 46

Talent Management

Question 47

Why is Human Resource Management important to All managers

Answer 47

to avoid personnel mistakes and improving profits and performance