Chapter 1

Question 1

Anthony’s Triangle

Answer 1

Convenient way to categorize and understand the purpose of different information systems in organizations
1. Strategic: executive information systems for senior management decision making
2. Tactical: management information systems for decision making by middle management
3. Operational: transaction processing systems for daily transactions of the business

Question 2

Information system components

Answer 2

Several components work together to add value to an organization
1. Hardware
2. Software
3. Data
4. People
5. Process

Hardware and software are technology related
Data, people, and process are roles

Question 3

Technology

Answer 3

Hardware, software, data, and networks

Question 4

Hardware

Answer 4

Physical components, you can touch and feel

Question 5

Software

Answer 5

Instructions that tell the physical components what to do
- operating systems: interacts with the hardware
- application software: interacts with the user

Question 6

Data

Answer 6

Collection of facts

Question 7

Network

Answer 7

Allows the transmission and sharing of data

Question 8

People

Answer 8

• Also known as users
• person who uses and operates the computer or other machine
• all levels of the organization
• can be your outside partners such as suppliers

Question 9

Process

Answer 9

• series of steps to achieve a desired outcome
  Benefits:
• increases productivity
• better decisions making
• improved processes using available data in the company or externally with suppliers and customers
• continuous improvement using technology
• competitive advantage

Question 10

Information system history

Answer 10

-1950-1960, mainframes and resource planing systems
- 1970-1980: first microcomputer and windows operating system
-Mid 1980s to early 1990s, client server and networki ng and ERP
- Mid 1990s to early 2000s, World Wide Web
- post early 2000s, Web 3.0 now; mobile computing and cloud computing

Question 11

Does IT matter?

Answer 11

• Nicholas Carr
• information technology has become a commodity, similar to a utility. It is cost of doing business not an investment
• what it needs: managed reduced costs, ensure that it is always running, and risk free as possible