Chapter 1

Question 1

What does ACA stand for?

Answer 1

Patient Protection and Affordable Care Act

Question 2

What does the ACA do?

Answer 2

Allows access of quality and cost-effective care

Question 3

Leadership vs Management

Answer 3

Management: is accomplished through processes (organizing, staffing, controlling, planning) (internal focus)
Leadership: accomplished through influence (external focus)

Question 4

Impact of baby boomers

Question 5

Leader VS Manager Focus

Answer 5

Leader Focus: effectiveness, what and why, people and relationships, innovation, horizon

Manager Focus: Efficiency, how, organizational structure, status quo, bottom line

Question 6

Contemporary Theories

Answer 6

adaptive and discursive: concentrates on follower problem-solving and communication

Question 7

Members of C-suite

Answer 7

High-level executives ( Chief Executives Officer, Chief operating officer, Chief quality officer)
&
Department leaders

Question 8

Leadership competencies

Answer 8

set of skills, knowledge, and abilities

(communication and relationship management)
(professionalism)
(knowledge of the healthcare environment)
(business skills and knowledge)

Question 9

Managerial Grid Leader Types

Answer 9

Impoverished (low concern for people and results)

Country Club (high concern for people, low concern for results)

Authoritarian (low concern for people, high concern for results)

Team Leader ( high concern for people and results)

Question 10

Effective Skills

Answer 10

Having effective interpersonal skills depends on understanding oneself (importance of windows/frames/lens/mental model.. how you have experienced the world impacts how you see the world

Question 11

Intrinsic VS Extrinsic motivators

Answer 11

Intrinsic: work itself (comes from within)
Extrinsic: economic rewards (object)