Chapter 1

Question 1

Business model

Answer 1

An abstraction of what an enterprise is and how the enterprise delivers a product or service, showing how the enterprise creates wealth.

Question 2

Business processes

Answer 2

The unique ways in which organizations coordinate and organize work activities, information, and knowledge to produce a product or service.

Question 3

Change management

Answer 3

Giving proper consideration to the impact of organizational change associated with a new system or alteration of an existing system.

Question 4

Computer hardware

Answer 4

Physical equipment used for input, processing, and output activities in an information system.

Question 5

Computer literacy

Answer 5

Knowledge about information technology, focusing on understanding of how computer-based technologies work.

Question 6

Computer software

Answer 6

Detailed, preprogrammed instructions that control and coordinate the work of computer hardware components in an information system.

Question 7

Critical thinking

Answer 7

Sustained suspension of judgment with an awareness of multiple perspectives and alternatives.

Question 8

Culture

Answer 8

Fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of an organization.

Question 9

Data

Answer 9

Streams of raw facts representing events occurring in organizations or the physical environment before they have been organized and arranged into a form that people can understand and use.

Question 10

Data management technology

Answer 10

Software governing the organization of data on physical storage media.