Chapter 1

Question 1

Clearer goals develop and solutions usually follow by?

Answer 1

Developing an empathic relationship and listening carefully

Question 2

Love is….

Answer 2

Listening

Question 3

You cannot become a successful counselor or therapist unless you have….

Answer 3

Solid interviewing skills

Question 4

Interviewing

Answer 4

Basic process used for gathering data, providing information, and helping clients resolve issues

Question 5

Counseling

Answer 5

more intensive and personal process than interviewing. Is more about listening and understanding a clients life challenges as well as developing strategies for change and growth

Question 6

Psychotherapy

Answer 6

focuses on more deep seated personality or behavioral difficulties, and could take longer

Question 7

Micro skills

Answer 7

communication skill units that help you to interact more effectively with a client; basic to all fields that communicate with clients

Question 8

Micro skill Model

Answer 8

designed to show you how to use specific skills to master the art of communicating with a client

Question 9

Micro-

Answer 9

breaking down complex, larger components into more precise, small and manageable components

Question 10

Practice and feedback are

Answer 10

key to mastering all skills

Question 11

Micros skills Hierarchy

Answer 11

provide the specifics that will enable you to work with a multitude of clients and anticipate which skill will likely be most effective with what anticipated result; gives a clear sense of how to organize and structure a session

Question 12

Multicultural competence, Ethics, positive psychology/resilience approach

Answer 12

The foundation of micro skills hierarchy

Question 13

Attending, Observation, and Empathy skills

Answer 13

key to the listening process and cultural intentionality; this type of behavior is critical for developing a working relationship and drawing out client stories

Question 14

Questioning, Paraphrasing, Summarizing and Reflection of feeling

Answer 14

these skills are termed the basic listening sequence(BLS); elaborate on attending and observation and enable you to draw out client stories and concerns fully; clarifying client cognitive/ emotional stories as well as demonstrating to clients that they have been HEARD

Question 15

Five Stage Interview and skill integration

Answer 15

Empathic relationship, story and strength, goals, restory, action

Question 16

Active Strategies for change

Answer 16

focuses more on microskills that are used in stages 4 and 5 of the interview

Question 17

Empathic confrontation helps…

Answer 17

clients discover and resolve inconsistencies and conflicts

Question 18

Reflection of meaning, Interpretation/reframing, empathic self-disclosure and feedback

Answer 18

helps clients restory and think about their issues in new ways, which in turn leads to new thoughts, feelings and bhaviors

Question 19

Directives, Psychoeducation, Natural and Logical Consequences

Answer 19

Enables you to put an active active “positive spin on client change

Question 20

Skill Integration

Answer 20

Where I blend microskills while addressing case management treatment planning for future sessions

Question 21

Crisis Counseling

Answer 21

Provides a second opportunity for skill integration

Question 22

Determining Personal Style and Theory

Answer 22

Put it all together to find your style

Question 23

Microskills Research

Answer 23

“More than 450 microskills research studies have been conducted”

Question 24

Cultural Intentionality

Answer 24

is acting with a sense of capability and choosing from among a range of alternative actions, interviewing skills and helping theories, always considering the cultural and ethnic characteristics of the client

Question 25

The basic rule of helping

Answer 25

If a helping lead or microskill doesn’t work doesn’t work–try another!

Question 26

client will benefit from

Answer 26

if they feel heard and respected as they discover new ways to resolve their concerns

Question 27

Our goal is

Answer 27

To help clients develop skills that will empower them to face and effectively cope with current and future situations and challenges. This is what we call self-healing or resilience.