Chapter 1 Flashcards
Did i get the job done using less resources than others did?
Measures how well or how productively resources are used.
Efficiency
The planning, organizing, staffing, leading and controlling of human and other resources to achieve organization goals effectively and efficiently.
Management
Did we get the job done?
Measures the appropriateness of goals chosen by the manager.
Effectiveness
Manpower, material and Money
Resources (3M’s)
How effectively and efficiently a manager uses resources to satisfy customers and reach organizational goals.
Organizational productivity (performance)
What do managers do?
Managers get things done by using other people
Figure out what resources are needed and how you will use them.
Organizing
Looking at the people you have and the people you need.
Make the employee match the job
Staffing
Deals with the process of getting people to do the things we need them to do in order to reach our goals.
Leading
Evaluate and adjust
Control
Ability to interact with other people to get them to do what you need them to do.
Human skills (people skills)
Specific skills and tasks required to perform a particular type of job
Technical Skills
Analyze and diagnose a situation. Evaluating and understanding how things are going, right or wrong
Conceptual skills
Fixing what’s wrong
Design Skills
Figurehead, leader and liaison
Interpersonal Roles
Representative of the organization. Bill Gates, Steve Jobs, Jack Welch CEO, any manager or you
Figurehead
Go between. French, meaning “link.” Understands the language between two different groups to connect groups.
Liaison
Monitor, Disseminator, Spokesperson
Informational Roles
Watch and gather info. Bring information in needed by some part of the organization.
Monitor
Send information out to areas that need it
Disseminator
Sends info out to the community
Spokesperson
Entrepreneurs, disturbance handler, resource allocator, negotiator
Delusional Roles
Looks for new ideas and decides whether to pursue.
Entrepreneur
In conflict between others, decides who is right , who is wrong
Disturbance Handler
Decides how to use manpower, material, and money.
Resource Allocation
Deciding what am I willing to give up to get what I need
Negotiator
Science of studying individuals (people), groups (of people), and organization and their behavior.
Organizational Behavior
What does Organizational Behavior assumes?
Behavior is not random
