Chapter 1

Question 0

Interpersonal communication

Answer 0

Communication between two or more people.

Question 1

Communication

Answer 1

The process of sharing information by using symbols to send and receive messages.

Question 2

Message

Answer 2

Consist of the ideas and feelings that make up the content of communication.

Question 3

Sender

Answer 3

The person who sends the message

Question 4

Receiver

Answer 4

The person who receives the message.

Question 5

Feedback

Answer 5

a return message

Question 6

Verbal symbols

Answer 6

Words in the message

Question 7

Nonverbal symbols

Answer 7

Includes gestures, facial expressions, and sounds such as laughter clapping, hissing and whistling.

Question 8

Channels

Answer 8

All messages are transmitted through these: the means for sending communication

Question 9

Informal settings

Answer 9

Casual unstructured situations

Question 10

Formal settings

Answer 10

Situations that you can prepare for ahead of time.

Question 11

Interview

Answer 11

Form of communication in which people ask and answer questions.

Question 12

Group discussion

Answer 12

A face to face meeting amount a small number if people who convey information, express their views, and reach conclusion about particular issues.

Question 13

Audience

Answer 13

The listeners or spectators attending a presentation or a performance to inform, persuade, or entertain them.

Question 14

Debate

Answer 14

a formal communication situation in which speakers take opposing sides in an issue and try to prove or disprove a statement about that issue.

Question 15

Parliamentary procedure

Answer 15

A set of rules used to conduct or deny meeting.

Question 16

Oral reading

Answer 16

A performing art in which literature is read aloud and interpreted for an audience.

Question 17

Drama

Answer 17

A performing art in which the characters in a play are interpreted and presented by actors on a stage.

Question 18

Electronic communication

Answer 18

Includes radio, television, and video; three of the most common and influential means of mass communication.

Question 19

Individual characteristics

Answer 19

You look at such things as a person’s personality, interest, and aspirations.

Question 20

Cultural characteristics

Answer 20

You look at such things as age religion and national ethnic background.

Question 21

Sociological characteristics

Answer 21

You look at elements such as their affiliations, their educational background, and their occupation.

Question 22

Encoding

Answer 22

The process of turning ideas and feelings into verbal and nonverbal symbols

Question 23

Decoding

Answer 23

Finding the meaning of verbal and nonverbal symbols

Question 24

Interference

Answer 24

Is anything that gets in the way of clear communication

Question 25

Physical noise

Answer 25

Consist up any sound that prevents a person from being heard

Question 26

Psychological noise

Answer 26

The thoughts and feelings that distract people from listening to what is said

Question 27

Semantic noise

Answer 27

The interference caused by words that trigger strong negative feelings against the speaker or the content of the speech