Chapter 1 Flashcards
Why Learn about Management (5)
Learn skills to get manager role
Improve working relationship with manager
Manager important role in society
Improve ability of organization to create or capture value
Self understanding
Describe technical, social, conceptual
Technical: expertise in particular area
Social: getting along with others, communication, leadership
Conceptually: thinking complex and broad organization issues
First line supervisor
Manage work of organizational members involved in production or creation of g/s
Middle manager
Manage work of first line managers
Top managers
Organization-wide managerial responsibilities
Management (what)
Process of planning, organizing, leading, controlling human and other organizational resources
Management (why)
Working towards effective achievement of organizational goals
Organization
Goal directed, deliberately- structured group of people working to provide g/s
10 roles of managers (3 categories)
Interpersonal roles
Decisional roles
Informational roles
Interpersonal roles (3)
Leader, liaison, figurehead
Decisional roles (4)
Resource allocator, negotiator, entrepreneur , crisis handler
Informational roles (3)
Monitor, disseminate, spokesperson
Four functions of manager
Planning
Organizing
Leading
Controlling
Organization chart
Describes reporting relationships and authority structure of organization
Stakeholders
Parties that have an interest in what an organization does because they contribute resources to organization or are affected by its operations
