chapter 06

Question 1

Dialects

Answer 1

Are the thousands of different versions of the 3,000
distinct languages that exist in the world.distinct languages that exist in the world.

Question 1

Communication Style

Answer 1

The tendency for a culture to adopt a common style of communicating that is tacit and difficult for others to appreciate. It is also important for a manager’s success in strategically communicating in international business, especially in negotiations.

Question 2

Dialect: Mandarin is Is the official language of the People’s Republic of
China, yet _____

Answer 2

the eight languages of China are as
different as Spanish is from French.different as Spanish is from French.

Question 3

Speaking (and Not Speaking) Other Languages

Answer 3

To be effective you need to communicate in the
language of the country in which you are doinglanguage of the country in which you are doing
business.

Question 4

Lingua Franca

Answer 4

The common tongue between two people

Question 5

Lack of foreign language proficiency may be due to __

Answer 5

ethnocentrism

Question 6

Ethnocentrism is

Answer 6

the tendency to be more inwardly
focused on one’s own culture.

Question 7

Why is people more and more complacent about being monolingual

Answer 7

There is an increasing use of english in business

Question 8

Sources of communication errors when communicating in foreign languages.

Answer 8

1. Many dialects within a particular language.
2. Accents and usage variations.
3. Biased assumptions of communicating clearly.
4. Using the wrong communication style.
5. Failure of native speakers to communicate clearly with “foreign” speakers of same language
6. Common terms and phrases that have different actual meanings across countries.

Question 9

Five forms of communication

Answer 9

• compliments
• embarrassment
• Monitoring others
• Apology, regret and forgiveness
• Criticism

Question 10

Written communication

Answer 10

• persons from high uncertainty avoidance countries are less willing to adopt new communication methods.
• persons from low-context cultures are more comfortable with “lean” communication methods such as gmail
• gender, age, and experience are more important than culture in predicting communication preferences.

Question 11

Nonverbal communication

Answer 11

The subtle cues used to communicate within and across cultures, including facial expressions, appearance, and body movements.

Question 12

Interpersonal Space

Answer 12

The distance we have between ourselves and others when we talk and interact; different spaces are preferred by different cultures.

Question 13

3 types of non-verbal communication

Answer 13

1. Interpersonal Space and Gestures
2. Emotions and Touch
3. Vocal Qualities

Question 14

Haptics

Answer 14

• The use or avoidance of touch as a communication tool.

Question 15

Vocal qualities

Answer 15

Characteristics such as speed and loudness of one’s voice that projects information in communicating.

Question 16

Low-Context Cultures

Answer 16

Require an explicit statement of facts and
conclusions in order for a message to be
communicated.

Question 17

High-Context Cultures

Answer 17

Are cultures in which the setting, surroundings,
or cultural mores provide input into the
communication process.