Chapter 05, Sales and Collections Business Process

Question 1

Which of the following is not a normal part of the sales and collection process?

Multiple choice question.

a. Collecting sales tax
b. Recording customer payments
c. Recording the sales transaction
d. Reconciling the bank statement

Answer 1

d. Reconciling the bank statement

Question 2

Select all that apply

Sunset Graphics’ sales and collection process includes which of the following activities?

Multiple select question.

a. Prepare products
b. Purchase products
c. Receive payment
d. Provide quote
e. Pay employees
f. Need help? Review

Answer 2

a. Prepare products
c. Receive payment
d. Provide quote

Question 3

True or false: Sunset Graphics records sales revenue when they receive an order.

Answer 3

False

Question 4

Message flows are modeled with ———— arrows and sequence flows are modeled with solid arrows.

Answer 4

dashed

Question 5

When using pools in a BPMN activity model, which of the following is not required?

Multiple choice question.

a. Each pool must have multiple lanes
b. Each pool needs one or more end events
c. Sequence flow must be continuous from start to end
d. Each pool needs a start event

Answer 5

a. Each pool must have multiple lanes

Question 6

The sales and collection process includes activities necessary to sell products and record ——————- from customers.

Answer 6

receipts, or payment

Question 7

Which of the following are important features of this BPMN diagram?

Multiple select question.

a. It shows essential sales and collection activities.
b. It shows the orchestration of sales and collection process activities.
c. It shows the customer’s activities.
d. It is a collaboration diagram.
e. It shows choreography between pools.

Answer 7

a, b, d, and e

Question 8

For Sunset Graphics sales are recorded when the order is ——————–

Answer 8

delivered, complete,

Question 9

Which of the following is an acceptable change to this BPMN activity diagram?

Multiple choice question.

a. Hide the orchestration in the Customer pool
b. Only show the end event in the Sunset pool
c. Combine the two pools into one
d. Skip the start event in the Sunset pool

Answer 9

a. Hide the orchestration in the Customer pool

Question 10

—————- flows between pools describe the interactions between organizations that participate in a process.

Answer 10

flows between pools describe the interactions between organizations that participate in a process.

Question 11

Sequence flow must be continuous from the start event to an end event in each
———————.

Answer 11

pool

Question 12

In BPMN, a collapsed ————— contains a series of steps that are hidden from view.

Answer 12

subprocess

Question 13

True or false: A collaboration sales activity model in BPMN focuses on the possible errors in the sales process.

Answer 13

False

Question 14

Select all that apply

Sunset Graphics’ sales and collection process includes which of the following activities?

Multiple select question.

a. Receive payment
b. Purchase products
c. Provide quote
d. Pay employees
e. Prepare products

Answer 14

a. c. and e.

Question 15

True or false: When the activities in one pool are the focus of a BPMN activity model, the activities in the other pool can be hidden.

Answer 15

True

Question 16

Which of the following are valid uses of a collapsed subprocess in BPMN?

Multiple choice question.

a. To show smaller processes.
b. To hide unnecessary detail.
c. To avoid using intermediate events.
d. To restrict sequence options.

Answer 16

b. To hide unnecessary detail.

Question 17

True or false: Business rules help ensure that information systems operate in a consistent and effective manner.

Answer 17

True