Chapter 04 Flashcards
What occurs to a business during the Adolescence state?
The owner decides to let the business grow and hires new employees to help with demanding technical work.
What is Management by Abdication?
When the owner completely lets go of some responsibilities without supervising the quality of work done by employees.
What can result from Management by Abdication?
Poor quality products or service, leading the owner to do everything by herself.
What might an owner do if they feel overwhelmed with work?
Fire employees and shrink the business to a smaller level.
What is a potential consequence of shrinking the business?
The owner is forced to do all the work, remaining in their Comfort Zone.
What is one question to ask yourself regarding hiring practices?
Do I hire people to do what I do not want to do?
What is another self-reflective question related to employee assignments?
Do I assign my employees work that I do not know how to do well?
What should an owner do to ensure quality work from employees?
Overlook their work to make sure it meets established standards.
What action should be taken if you answer ‘Yes’ to the self-reflective questions?
Recognize that you are in the Management by Abdication trap.
What should an owner avoid when hiring people?
Assigning them work that they would not do themselves.
What is crucial for an owner to do regarding employee supervision?
Supervise them regularly on the quality of work they do.
What should an owner explore to understand their management style?
Their own Comfort Zone and how much control they are comfortable giving up.
True or False: An owner should detach themselves from their employees.
False
What is the role of the owner in relation to their business?
The owner is the manager of their own business.
