Chapter 01

Question 1

End-user computing refers to the use of computer technology for both ____and ______ use

Answer 1

business and personal

Question 2

When did businesses first start using computers?

40s
50s
60s
70s

Answer 2

The 1950s

Question 3

Which of these was not a primary characteristic of computer use in the 1950s and 1960s?

a. Located at a central site

b.Served as an Internet host computer

c. Programmed and operated by computer professionals

f. Used to automate transaction processing and prepare management reports

Answer 3

b.Served as an Internet host computer ?????

Question 4

Businesses and organizations first began to use data communications and network technology to connect computer systems in the ____.

1960s

1970s

1980s

1990s

Answer 4

1970s ????

Question 5

Widespread use of the Internet by business and home users first occurred in the ____.

1960s

1970s

1980s

1990s

Answer 5

1980s ??????

Question 6

Which of these is not one of the trends that led to growth in decentralized computing during the 1980s and 1990s?

a. Increase in the number of knowledge workers

b. Availability of inexpensive microcomputers

c. Availability of inexpensive productivity software

d. Increase in the cost of large-scale computer systems

Answer 6

d. Increase in the cost of large-scale computer systems ??????????

Question 7

Computer technology generally doubles in capacity every two ____.

weeks

years

decades

centuries

Answer 7

years

Question 8

Classifying end users as internal versus external is a classification by ____.

environment

skill level

frequency of use

relationship

Answer 8

relationship???

Question 9

Peripheral devices are part of a computer system’s ____.

hardware

operating system

applications software

supplies

Answer 9

hardware

Question 9

Which of these categories of computer software can add thousands of dollars to the cost of a computer system?

Operating system

Applications software

Specialized software

Mass-market software

Answer 9

specialized

Question 10

Due to increased use of the Internet, which of these are likely to increase in the future as a percentage of the total cost of a computer system?

Hardware maintenance costs

Software upgrade costs

Supply costs

Information costs

Answer 10

Software upgrade costs ???????

Question 10

Application software used to prepare printed materials that include graphic images, such as newsletters, flyers, brochures, and posters, is called ____.

graphical user interface

desktop publishing

personal information manager

word processing

Answer 10

desktop publishing

Question 11

A software package used to prepare budgets, reports, forecasts, and financial statements is a ____.

web browser

spreadsheet program

database management program

desktop publishing program

Answer 11

spreadsheet program

Question 12

A software program that enables users to find and display information stored as HTML pages on the Internet is a(n) ____.

web browser

electronic mail program

word processor

desktop publisher

Answer 12

web browser

Question 13

Application software that is intended for use in a specialized business environment is called ____.

enterprise applications

industry-specific applications

customized applications

MIS applications

Answer 13

industry-specific applications

Question 14

A computer user who enters an incorrect formula in a spreadsheet that results in a serious error is a victim of which common problem?

Waste of resources

Theft of resources

Computer crime

User mistake

Answer 14

user mistake

Question 15

Making an illegal copy of a software program is called ____.

invasion of privacy

shareware

piracy

a user mistake

Answer 15

piracy

Question 16

Which of these is generally considered security threats?

Virus

Spam email

Keystroke logger

Any of these

Answer 16

Any of these

Question 17

Carpal tunnel syndrome is an example of which common problem?

Ergonomics

Viruses

Mistakes

Data loss

Answer 17

ergonomics

Question 18

The Bureau of Labor Statistics forecasts that the number of computer and network support specialist positions in the US will grow at about ____% over the next 10 years.

1-2

5

20

50

Answer 18

20%

Question 19

Employees who provide informal peer support to other users in an organization ____.

are often highly-trained technology professionals

are often well-trained to provide support

often have little or no training in user support

often have little interest in technology

Answer 19

often have little or no training in user support

Question 20

An organization that provides a wide range of support services to users is called a(n) ____.

user support center

help desk

peer support

hotline

Answer 20

user support center

Question 21

Which of these is an advantage to outsourcing as a way to provide user support?

Outsourcing is a low-cost support method.

Outsourcing develops in-house support expertise.

Outsourcing facilitates on-site assistance.

Outsourcing takes advantage of expertise a company does not have.

Answer 21

Outsourcing takes advantage of expertise a company does not have.

Question 22

The purpose of support standards is to accomplish all but which of the following?

Limit supported products

Expand supported products

Control supported products

Recommend supported products

Answer 22

expand supported products

Question 23

The process of unpacking, setting up, and configuring new technology for a user is ____.

system assembly

system purchase assistance

user orientation

system installation assistance

Answer 23

System installation assistance

Question 24

What is the applications developments backlog?

Answer 24

This term refers to the excess demand for computer applications (programs) that could not be met by the existing supply of computer professionals available to develop them.

Question 25

A knowledge worker is an employee whose primary job is to ____, ____, _____, and ____information.

Answer 25

collect, prepare, process, and distribute information

Question 26

What is a microcomputer?

Answer 26

A complete computer (often called a personal computer, or PC) built on a smaller scale workgroup systems, with a microprocessor as the central processing unit (CPU).