Chapter 01 Flashcards
End-user computing refers to the use of computer technology for both ____and ______ use
business and personal
When did businesses first start using computers?
40s
50s
60s
70s
The 1950s
Which of these was not a primary characteristic of computer use in the 1950s and 1960s?
a. Located at a central site
b.Served as an Internet host computer
c. Programmed and operated by computer professionals
f. Used to automate transaction processing and prepare management reports
b.Served as an Internet host computer ?????
Businesses and organizations first began to use data communications and network technology to connect computer systems in the ____.
1960s
1970s
1980s
1990s
1970s ????
Widespread use of the Internet by business and home users first occurred in the ____.
1960s
1970s
1980s
1990s
1980s ??????
Which of these is not one of the trends that led to growth in decentralized computing during the 1980s and 1990s?
a. Increase in the number of knowledge workers
b. Availability of inexpensive microcomputers
c. Availability of inexpensive productivity software
d. Increase in the cost of large-scale computer systems
d. Increase in the cost of large-scale computer systems ??????????
Computer technology generally doubles in capacity every two ____.
weeks
years
decades
centuries
years
Classifying end users as internal versus external is a classification by ____.
environment
skill level
frequency of use
relationship
relationship???
Peripheral devices are part of a computer system’s ____.
hardware
operating system
applications software
supplies
hardware
Which of these categories of computer software can add thousands of dollars to the cost of a computer system?
Operating system
Applications software
Specialized software
Mass-market software
specialized
Due to increased use of the Internet, which of these are likely to increase in the future as a percentage of the total cost of a computer system?
Hardware maintenance costs
Software upgrade costs
Supply costs
Information costs
Software upgrade costs ???????
Application software used to prepare printed materials that include graphic images, such as newsletters, flyers, brochures, and posters, is called ____.
graphical user interface
desktop publishing
personal information manager
word processing
desktop publishing
A software package used to prepare budgets, reports, forecasts, and financial statements is a ____.
web browser
spreadsheet program
database management program
desktop publishing program
spreadsheet program
A software program that enables users to find and display information stored as HTML pages on the Internet is a(n) ____.
web browser
electronic mail program
word processor
desktop publisher
web browser
Application software that is intended for use in a specialized business environment is called ____.
enterprise applications
industry-specific applications
customized applications
MIS applications
industry-specific applications
A computer user who enters an incorrect formula in a spreadsheet that results in a serious error is a victim of which common problem?
Waste of resources
Theft of resources
Computer crime
User mistake
user mistake
Making an illegal copy of a software program is called ____.
invasion of privacy
shareware
piracy
a user mistake
piracy
Which of these is generally considered security threats?
Virus
Spam email
Keystroke logger
Any of these
Any of these
Carpal tunnel syndrome is an example of which common problem?
Ergonomics
Viruses
Mistakes
Data loss
ergonomics
The Bureau of Labor Statistics forecasts that the number of computer and network support specialist positions in the US will grow at about ____% over the next 10 years.
1-2
5
20
50
20%
Employees who provide informal peer support to other users in an organization ____.
are often highly-trained technology professionals
are often well-trained to provide support
often have little or no training in user support
often have little interest in technology
often have little or no training in user support
An organization that provides a wide range of support services to users is called a(n) ____.
user support center
help desk
peer support
hotline
user support center
Which of these is an advantage to outsourcing as a way to provide user support?
Outsourcing is a low-cost support method.
Outsourcing develops in-house support expertise.
Outsourcing facilitates on-site assistance.
Outsourcing takes advantage of expertise a company does not have.
Outsourcing takes advantage of expertise a company does not have.
The purpose of support standards is to accomplish all but which of the following?
Limit supported products
Expand supported products
Control supported products
Recommend supported products
expand supported products
The process of unpacking, setting up, and configuring new technology for a user is ____.
system assembly
system purchase assistance
user orientation
system installation assistance
System installation assistance
What is the applications developments backlog?
This term refers to the excess demand for computer applications (programs) that could not be met by the existing supply of computer professionals available to develop them.
A knowledge worker is an employee whose primary job is to ____, ____, _____, and ____information.
collect, prepare, process, and distribute information
What is a microcomputer?
A complete computer (often called a personal computer, or PC) built on a smaller scale workgroup systems, with a microprocessor as the central processing unit (CPU).
