Chap 9 - Identification

Question 1

Outcome measures that are a result of past efforts are called __________ measures.

Answer 1

lag

Question 2

Outcome measures that are expressed in monetary terms are called __________ measures.

Answer 2

financial

Question 3

Dissatisfied customers are an example of a __________ measure.

Answer 3

nonfinancial

Question 4

The targets aimed at transforming the organization within a period of 3 to 5 years are called __________ targets.

Answer 4

stretch

Question 5

Choosing general goals, customer segment, and nature of a business are all concern of strategy __________ .

Answer 5

translation

Question 6

Setting balanced objectives, target values, and rewards are steps in developing the __________ .

Answer 6

balanced scorecard

Question 7

Training hours is an example of a(n) __________ measure.

Answer 7

lead

Question 8

A set of linked objectives aimed at an overall goal is the definition of a __________ strategy.

Answer 8

testable

Question 9

For strategic alignment, incentive compensation should be based on __________ performance, compared to target values.

Answer 9

actual

Question 10

In a balanced scorecard, performance expectations are communicated by setting __________

Answer 10

targets