Chap 3 4. Flashcards
Item that should be kept in your hygiene bag?
Toothbrush
Which is not typically part of hygiene bag?
Shampoo
Nail tech should brush and floss teeth and use _______ thruout the day.
Mouthwash
Do not smoke _______
During work hour
If you smoke, clean your teeth to avoid _____
Offensive lingering smell
As a beauty professional, change your style ______ recommended.
Frequently
Appearance and poise ______ skill.
As important as
Being free of dirt, your clothes be ___.
Stain free
Should put ______ first in every way of work.
Health
Only wear perfume _____.
After work
Your professional image is the impression you project both your ____
Outward appearance and professional conduct
The best way to ensure that you are dressed for success is to “tune in” to ____
Culture and clientele
Work clothes should be primarily
How you would look in them while performing client services
Your clothes should _____
Reflect the fashions of the season
Your clothes is clean, ____, and stylish.
Functional
Which jewelry is least recommended?
Loose, jingly bracelet
Your shoes should have low heel and______
Good support
Good physical posture, an even gait, and careful movements are very important parts of your _____
Physical presentation
____________ can put stress on neck, shoulder, back and legs.
Sitting improperly
Stress on the body can cause strain and/or ______
Injury
As you work, your NECK should be _____
Elongated and balanced above shoulder
As you work, your CHEST should _____
Out and up
Should keep your back _____
Straight
Your ______ should be pulled in, so it is flat while you work.
Abdomen
Professional nails tech extremely important element of ______ is having well-groomed hair, skin, nails.
Your image
Busy nails tech are sesceptible to problems of the hands, wrists, _____.
Shoulder
Understanding of ____ can help prevent stress on the body as you work
Ergonomics
One goal of ERGONOMICS is to make workplace tools more safe and _____
Efficient
In general, ergonomics attempts to _____
Fit the job to the person
An awareness of your body posture and ______, coupled with better work habits and proper tools and equipment, will enhance your health and comfort.
Movements
As you work, you should hold your elbows at no more than _____ degree away from your body for extended period of time.
60
As you work, your WRIST should be _____ as much as possible
Rested in a straight/neutral position
As you work, you should ________
Use ergonomically designed implements
One measure that can be taken to prevent injury on the job is break up the repetitiveness of motions used by including ________
rehular stretching exercises
Stressful repetitive motions have a cumulative effect on the muscles and ____
Joints
______ allows you to get through the day feeling strong and doing your best work.
Good posture
The term ______ refers to the daily maintenance of cleanliness achieved through healthful habits.
Personal hygiene
Effective human relations and communication skills build _____, accelerate professional growth, and help prevent misunderstandings in workplace.
Lasting client relationship
People who create conflict most likely feel _____
Insecure
A good way to handle the ups and downs of human relations is to ______
Believe in yourself
Which is NOT human relations rules?
Communication from head and problem solve by heart.
Effective communication is defined as the act of _____
Sharing information between two people or groups
Meeting client for the first time, you need to be ____
Genuinely friendly
When a client come to the store for the first time, you need ____
Take them for a tour
When should you do the client consultation?
Before the service starts
You should perform a client consultation ____
To some degree, as part of every service
The client consultation form is also called ______
Intake form
The client consultation form typically does not ask _____
Age
The client consultation form can best be described as _____
Client questionnaire
How much time is it for CLIENT CONSUTATION?
5-15 minutes
To help your client make choices that reflect a personal sense of style, it is recommended that you _________
Research different fashion styles and determine which is best
A person who prefers classic styling in clothing would likely want a _______ with respect to her nails, makeup, and hair.
Simple and sophisticated
Which of these steps in the consultation process involves encouraging clients to flip through your photo collections to discuss what they like and why?
Show and tell
Before the client gets to your station for the consultation you should _____.
Show variety of pictures of different nail shapes, lengths, and designs.
A primary purpose of the client consultation is to have a conversation that clue you in to their ______
Preference
When using 10 steps of consultation method, what should you do next after discussing the client’s preference?
Analyze the client’s hands and fingertips
During the client consultation you should _____
Discuss client’s nails history
Toward the end of the client consultation, you should counsel the client on the __________ associated with a given nail style or servise as well as salon and home maintenance commitments needed to keep their nails looking their best at all times.
Lifestyle limitations
Your reaction to situations beyond your control and your ability to _______ in the face of challenges, are critical to being successful in a people profession.
Communication
How long the salon waiting for late clients?
15mins
If your tardy client arrives and you have the time to take her without jeopardizing other client’s appointment, you should ______
Take her but let her know why in a pleasant manner.
If you are running late and cause delays for later clients, you should ____
Have the receptionist notice the client, explain the situation, and ask how they would like to reschedule.
If you get involved in a scheduling mix-up, you should _______
Be polite and refrain from arguing
If a client doesn’t like the service, and you cannot fix what she dislikes, you should ______
Be honest explain why the problem cannot be fixed
When faced with an unhappy client in a situation where you are unsure what to do, you should _____
Get help from a more experienced nails tech or manager.
Why avoid using slang?
Because same word has different meanings across culture.
Mutual respect, which transforms a good nail tech into _____ and colleague, naturally follows.
Trusted advisor
Always remember that _____ is the best relationship builder
Listening
When interacting with your coworkers, it is recommended that you ______
Seek help from someone you respect when you are at odds with a coworker
Regardless of whether or not you like someone, your colleagues are professionals who deserve ______
Your respect
The salon manager is generally the person with the most responsibility regarding the _______
Salon’s overall operation
When interacting with the salon manager, you should ______
Be open to constructive criticism
A periodic review of an employee’s behaviors and activities important to the salon is called _______
An employee evaluation
Many beauty professionals do not take advantage of the crucial communication opportunity with their supervisor to discuss their ______
Future advancements
At the end of an evaluation performance review meeting, _______
Thank the manager for the feedback and guidance
As the time for your review draws near, it is recommended that you _____
Perform a self-evaluation of your performance
A fundamental factor in human relations involves a person’s sense of _________
Security
When you believe in yourself, you trust your judgment, ___________, and stick to what you believe is right.
Uphold your values
You can communicate through words, voice, inflections, ______, body language, or visual tools.
Facial expressions
Clients are coming to you for service and paying for your expertise, which means you need to ________ every time they come to see you.
Court them
Clients with dramatic style generally __________
Nails demand greater attention
A mechanical process using soap and water or detergent and water to remove dirt, debris, and many disease-causing germs is known as: ________
Cleaning
A chemical process used to reduce the number of disease-causing germs on surfaces to a safe level is known as: _________
Sanitizing
A chemical process that uses specific products to destroy organisms on nonporous surfaces is known as: ______
Disinfecting
Regulations prohibit nail tech from ________ the living skin and from removing callused skin, warts, corns and in-grown toenails.
Cutting or puncturing
OSHA stands for ________
Occupational Safety and Health Administration
OSHA was created as part of the _______ to regulate and enforce standards to protect employees in the workplace.
U.S Department of Labor
Prior to 2012, chemical manufacturer and importers were required to assess the potential hazards associated with their products by publishing ______
Material Safety Date Sheet
In 2012, OSHA agreed to comply with the Globally Harmonized System of Classification and Labeling of Chemicals System (GHS) which requires the use of a standard-format called _____ (SDS) to replace the MSDS.
Safety Data Sheets
The SDS contains ______ categories of imformation.
16
As part of the SDS categories, first-aids measures include important symptoms and effect as well as: ______
Required treatment
As part of the SDS categories, handling and storage lists precautions for safe handing and storage, including ______
Incompatibilities
As part of the SDS categories, toxicology information includes routes of exposure, related symptoms, and _____
Acute and chronic effects
Either OSHA or, in some cases, state board inspectors can _______ if SDS are not available during regular business hours.
Issue a fine to the salon
A disease that is caused by bacteria that are transmitted by coughing or sneezing is known as _______
Tuberculosis
It is against federal law to use any disinfecting product contrary to its ____
Labeling
A microscopic organism that normally exists in low concentration is tap water that has been known to cause serious skin infections on legs after pedicures is _________
Mycobacterium fortuitum
Laws are written by both federal and state legislatures to determine the ______ for a license holder and to establish guidelines for regulatory agencies to make rules
Scope of practice
The invasion of body tissues by disease-causing pathogens is known as ________
An infection
The methods used to eliminate or reduce the transmission of infectious organism are called _______
Infection control
To determine the nature of a disease, such as a nail disease, from its symptoms is to ______ it.
Diagnose
Disinfectants used in salons must be bactericidal, fungicidal, and _______
Virucidal
Which is NOT right about PATHOGENIC:
They can exist everywhere
Most bacteria are nonpathogenic which means they are harmless organisms that may perform _______ functions and are safe to come in contact with since they do not cause disease or harm.
Useful
A non scientific term for disease-producing organisms is known as _______
Germs
Which type of COCCI grow in clusters like a bunch of grapes?
Staphylococci
Spherical bacteria that grow in pairs and causes diseases such as pneumonia are ______
Diplococci
Spirilla bacteria are divided into two groups: Treponema papillida which causes syphilis and borrelia burdorferi which cause _____
Lyme disease
