Chap 2 Flashcards by marki daniel

What is the management of information?

Communicating and/or storing information for future reference.

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What are the possible formats for reporting information?

Columnar/tabular format
Visual formats (charts, diagrams, graphs)

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What are the six classes of Computer Based Information Systems (CBIS)?

Transaction Processing Systems (TPS)
Management Information Systems (MIS)
Executive Information Systems (EIS)
Decision Support Systems (DSS)
Knowledge Management Systems (KMS)
Office Automation Systems (OAS)

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What is a Transaction Processing System (TPS)?

Records and processes business transactions.

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Provide an example of a Management Information System (MIS).

Daily sales analysis reports.

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What is the focus of a Management Support System?

Providing information and support for effective decision making by managers.

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Define Formal Information System.

Based on the organizational chart represented by the organization.

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Define Informal Information System.

Employee-based system designed to meet personal and vocational needs.

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What is the purpose of Enterprise Collaboration Systems?

Enhance team and workgroup communications and productivity.

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What do Process Control Systems do?

Monitor and control physical processes.

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What is the primary function of Decision Support Systems (DSS)?

Provide interactive and ad hoc support for decision making.

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What do Knowledge Management Systems (KMS) support?

Creation, organization, and dissemination of business knowledge.

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What is the role of Office Automation Systems (OAS)?

Increase the productivity of data workers in the office.

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What is the Information Systems Investment Challenge?

Overlooking costs associated with the non-technical side of technology.

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What is the Strategic Business Challenge?

Technology goes unused despite significant investment.

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What does a good management information system address?

Both domestic and foreign opportunities and challenges.

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What are the three vital roles that information systems can perform for a business enterprise?

Support business processes and operations
Support decision making
Support strategies for competitive advantage

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How do information systems help in decision making?

By providing relevant, accurate, and complete information.

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What is operational information?

Relates to day-to-day operations, derived from internal sources.

What is tactical information used for?

Helps middle-level managers allocate resources and establish control.

What is strategic information needed for?

Making choices among business options and defining goals.

What are the characteristics of strategic planning information systems?

Ad hoc basis
Unexpected information
Predictive nature
Summary form
Unstructured format
Subjectivity

What is the objective of data processing?

Getting the right information to the right person at the right time.

What are the three criteria of valuable information?

Accuracy
Timeliness
Meaningful

What is the definition of information?

A representation of reality, processed data that is meaningful and useful.

What is the purpose of data transformation in information systems?

To rearrange, classify, calculate, and summarize data.

What is information?

A representation of reality, processed data that is meaningful and useful to human beings.

What constitutes data?

Raw facts, recorded and unformatted information such as words and numbers.

What is management defined as?

Processes or activities that describe what managers do: plan, organize, initiate, and control operations.

What are the key roles of managers in decision making?

Setting strategies and goals, selecting the best course of action.

What is knowledge?

What is learned, understood, and aware; it includes factual, conceptual, and procedural knowledge.

Define wisdom in the context of decision making.

The ability to know what is true or right, including common sense and accumulated knowledge.

What does information processing entail?

Activities that turn uncorrelated facts into a meaningful whole for management processes.

List the three basic activities involved in generating information.

* Data acquisition * Data transformation * Management of information

What is strategic decision making?

Determines the objectives, resources, and policies of the organization.

What is management control decision making concerned with?

Efficiency and effectiveness of resources and performance of operational units.

What defines operational control decision making?

Determines how to carry out specific tasks set by strategic and middle management.

What is knowledge-level decision making focused on?

New ideas for products and services, communication of new knowledge, and distribution of information.

Identify the formal sources of data/information.

* Primary sources via different data collection methods * Secondary sources like statistical sources and databases

What are unstructured decisions?

Decisions requiring judgment, evaluation, and insights into novel, important, and non-routine problems.

Define structured decisions.

Repetitive and routine decisions with a definite procedure for handling them.

What are semi-structured decisions?

Decisions where only part of the problem has a clear-cut answer provided by an accepted procedure.

What does the intelligence stage in decision making involve?

Identifying and understanding problems occurring in the organization.

What happens in the design stage of decision making?

The decision maker designs possible solutions to the identified problems.

What is the choice stage in decision making?

Choosing among solution alternatives based on developed data and analysis.

What occurs during the implementation stage of decision making?

The decision is put into effect.