Chap 2 Flashcards

1
Q

What is the management of information?

A

Communicating and/or storing information for future reference.

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2
Q

What are the possible formats for reporting information?

A
  • Columnar/tabular format
  • Visual formats (charts, diagrams, graphs)
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3
Q

What are the six classes of Computer Based Information Systems (CBIS)?

A
  • Transaction Processing Systems (TPS)
  • Management Information Systems (MIS)
  • Executive Information Systems (EIS)
  • Decision Support Systems (DSS)
  • Knowledge Management Systems (KMS)
  • Office Automation Systems (OAS)
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4
Q

What is a Transaction Processing System (TPS)?

A

Records and processes business transactions.

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5
Q

Provide an example of a Management Information System (MIS).

A

Daily sales analysis reports.

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6
Q

What is the focus of a Management Support System?

A

Providing information and support for effective decision making by managers.

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7
Q

Define Formal Information System.

A

Based on the organizational chart represented by the organization.

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8
Q

Define Informal Information System.

A

Employee-based system designed to meet personal and vocational needs.

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9
Q

What is the purpose of Enterprise Collaboration Systems?

A

Enhance team and workgroup communications and productivity.

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10
Q

What do Process Control Systems do?

A

Monitor and control physical processes.

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11
Q

What is the primary function of Decision Support Systems (DSS)?

A

Provide interactive and ad hoc support for decision making.

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12
Q

What do Knowledge Management Systems (KMS) support?

A

Creation, organization, and dissemination of business knowledge.

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13
Q

What is the role of Office Automation Systems (OAS)?

A

Increase the productivity of data workers in the office.

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14
Q

What is the Information Systems Investment Challenge?

A

Overlooking costs associated with the non-technical side of technology.

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15
Q

What is the Strategic Business Challenge?

A

Technology goes unused despite significant investment.

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16
Q

What does a good management information system address?

A

Both domestic and foreign opportunities and challenges.

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17
Q

What are the three vital roles that information systems can perform for a business enterprise?

A
  • Support business processes and operations
  • Support decision making
  • Support strategies for competitive advantage
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18
Q

How do information systems help in decision making?

A

By providing relevant, accurate, and complete information.

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19
Q

What is operational information?

A

Relates to day-to-day operations, derived from internal sources.

20
Q

What is tactical information used for?

A

Helps middle-level managers allocate resources and establish control.

21
Q

What is strategic information needed for?

A

Making choices among business options and defining goals.

22
Q

What are the characteristics of strategic planning information systems?

A
  • Ad hoc basis
  • Unexpected information
  • Predictive nature
  • Summary form
  • Unstructured format
  • Subjectivity
23
Q

What is the objective of data processing?

A

Getting the right information to the right person at the right time.

24
Q

What are the three criteria of valuable information?

A
  • Accuracy
  • Timeliness
  • Meaningful
25
Q

What is the definition of information?

A

A representation of reality, processed data that is meaningful and useful.

26
Q

What is the purpose of data transformation in information systems?

A

To rearrange, classify, calculate, and summarize data.

27
Q

What is information?

A

A representation of reality, processed data that is meaningful and useful to human beings.

28
Q

What constitutes data?

A

Raw facts, recorded and unformatted information such as words and numbers.

29
Q

What is management defined as?

A

Processes or activities that describe what managers do: plan, organize, initiate, and control operations.

30
Q

What are the key roles of managers in decision making?

A

Setting strategies and goals, selecting the best course of action.

31
Q

What is knowledge?

A

What is learned, understood, and aware; it includes factual, conceptual, and procedural knowledge.

32
Q

Define wisdom in the context of decision making.

A

The ability to know what is true or right, including common sense and accumulated knowledge.

33
Q

What does information processing entail?

A

Activities that turn uncorrelated facts into a meaningful whole for management processes.

34
Q

List the three basic activities involved in generating information.

A
  • Data acquisition
  • Data transformation
  • Management of information
35
Q

What is strategic decision making?

A

Determines the objectives, resources, and policies of the organization.

36
Q

What is management control decision making concerned with?

A

Efficiency and effectiveness of resources and performance of operational units.

37
Q

What defines operational control decision making?

A

Determines how to carry out specific tasks set by strategic and middle management.

38
Q

What is knowledge-level decision making focused on?

A

New ideas for products and services, communication of new knowledge, and distribution of information.

39
Q

Identify the formal sources of data/information.

A
  • Primary sources via different data collection methods
  • Secondary sources like statistical sources and databases
40
Q

What are unstructured decisions?

A

Decisions requiring judgment, evaluation, and insights into novel, important, and non-routine problems.

41
Q

Define structured decisions.

A

Repetitive and routine decisions with a definite procedure for handling them.

42
Q

What are semi-structured decisions?

A

Decisions where only part of the problem has a clear-cut answer provided by an accepted procedure.

43
Q

What does the intelligence stage in decision making involve?

A

Identifying and understanding problems occurring in the organization.

44
Q

What happens in the design stage of decision making?

A

The decision maker designs possible solutions to the identified problems.

45
Q

What is the choice stage in decision making?

A

Choosing among solution alternatives based on developed data and analysis.

46
Q

What occurs during the implementation stage of decision making?

A

The decision is put into effect.