chap 2 Flashcards
What is a supply chain?
it consists of all parties involved, directly or indirectly, in fulfilling a customer request - product or service
a physical supply chain includes?
suppliers, manufacturers, distributors, retailers, transporters and customers
What Provide raw materials, components?
suppliers
What make a product and/or deliver a service?
manufacturer
What take inventory in bulk from manufacturers and deliver product lines to retailers?
distributor
What stock inventories and sell in smaller quantities to customers?
retailers
What move raw & finished materials to and from the players in the supply chain?
transporters
which supply chain process
“design and develop goods and services to fulfill customer requests”?
create
which supply chain process “procure goods and services to meet planned or actual demand”?
source
which supply chain process “transform product to a finished state to meet planned or actual demand”?
make
which supply chain process “transport goods and services to meet planned or actual demand”?
move
which supply chain process “storing and managing raw materials, work in process and finished goods”?
store
which supply chain process “ associated in marketing and selling the goods and services to customers”?
market and sell
which supply chain process “returning or receiving returned products for any reason. These processes extend into post-delivery customer support”?
return and service
what support processes in supply chain decisions?
Finance, accounting, information technology and human resources
What is the output for the product?
Tangible
What is the output for the service?
Intangible
What is the customer contact for product? (high or low)
low
What is the customer contact for service? (high or low)
high
What is the uniformity of input for product? (high or low)
high
What is the uniformity of input for service? (high or low)
low
What is the labor content for product? (high or low)
low
What is the labor content for service? (high or low)
high
What is the uniformity of output for product?(high or low)
high
What is the uniformity of output for service?(high or low)
low
What is the measurement of productivity for product? (easy or difficult)
easy
What is the measurement of productivity for service? (easy or diffcult)
difficult
What is the opportunity to correct quality problems for product? (high or low)
high
What is the opportunity to correct quality problems for service?(high or low)
low
Is supply chain end to end?
yes
what flows is supply chain concerned with?
material, information, and finances
what are the decision phases?
design, planning and execution
how long is design? (decision phase)
quarter to year
how long is planning? (decision phase)
weeks to months
how long is execution? (decision phase)
hours to weeks
what is another word for Quality Function Deployment (QFD) ?
House of Quality
The design of any product requires a great deal of planning beginning with the complete understanding for the _______?
intended customer’s requirements.
what is Quality Function Deployment (QFD) ?
joint engineering/marketing tool
Shows correlation between customer requirements and engineering characterisitcs
what is transition planning?
Often a new product being introduced will be an enhancement to or a total replacement for an existing product.
In this case considerable planning must occur to reduce or totally eliminate the current inventory of the existing product
strategies for transition planning?
Price discounts
Promotions, rebates
Ramping down current production
Salvage sales to consolidators
