Chap 1: Leadership MGT & Lab design Flashcards
General role of the clinical laboratory: To provide clinicians with vital information to:
- detect diseases or predisposition to diseases
- confirm or reject a diagnosis
- establish prognosis (the state of recovery of the patient)
- guide patient management
- monitor efficacy of therapy
This provides direction for the organization and a pattern of behaviors used to engage
others to complete tasks in a timely and productive manner
Leadership
A leader who provides physical and personal resources
supporting leader
A leader who presents rules, orders, and instructs
directing/directive leader
A leader who has low support and direction with staff
delegating leader
A leader who has high support and direction for staff
coaching leader
Primary functions of management
- planning & prompt decision making
- organizing
- leading
- controlling
Primary functions of management:
trying to do the things needed in the organization
planning & prompt decision making
Primary functions of management:
trying to give instructions and direct
leading
Primary functions of management:
trying to allocate resources in the organization
organizing
Primary functions of management:
trying to have effective utilization of resources
controlling
Classification of managers
- First line
- Middle
- Top
Classification of managers:
These are laboratory directors, CEO, CFO, CIO; concentrates on strategizing and planning
Top
Classification of managers:
These are supervisors, team leaders, chief technologist; these managers complete the tasks for the day
First line
Classification of managers:
These are operations managers, division heads; these managers are engaged in strategic
and tactical activities
Middle
Deciding on the objectives of the organization and the need to modify
existing objectives; A process by which high level decisions are made; based on long term
projections with a global view
Strategic planning
It is a detailed day to day operations needed to meet the immediate needs of
the laboratory
Tactical planning
It is a system of approach that focuses on teams, processes, statistics, and delivery of services/products that meet customer expectations
Total quality management (TQM)
It is a part of TQM that continually improves
practices
Continuous quality improvement (CQI)
It is the other tool used to improve quality management
Six Sigma
A performance improvement program; the improvement process happens by
eliminating process variation
Six Sigma
What are the steps in Six Sigma?
- define
- measure
- analyze
- improve
- control
Identify the Six Sigma Steps:
It deals with data using statistics and graphs in order to identify and quantify the root cause
analyze
Identify the Six Sigma Steps:
It defines the project goal or other deliverable that is critical to quality
define
