Chap 1: Leadership MGT & Lab design Flashcards
General role of the clinical laboratory: To provide clinicians with vital information to:
- detect diseases or predisposition to diseases
- confirm or reject a diagnosis
- establish prognosis (the state of recovery of the patient)
- guide patient management
- monitor efficacy of therapy
This provides direction for the organization and a pattern of behaviors used to engage
others to complete tasks in a timely and productive manner
Leadership
A leader who provides physical and personal resources
supporting leader
A leader who presents rules, orders, and instructs
directing/directive leader
A leader who has low support and direction with staff
delegating leader
A leader who has high support and direction for staff
coaching leader
Primary functions of management
- planning & prompt decision making
- organizing
- leading
- controlling
Primary functions of management:
trying to do the things needed in the organization
planning & prompt decision making
Primary functions of management:
trying to give instructions and direct
leading
Primary functions of management:
trying to allocate resources in the organization
organizing
Primary functions of management:
trying to have effective utilization of resources
controlling
Classification of managers
- First line
- Middle
- Top
Classification of managers:
These are laboratory directors, CEO, CFO, CIO; concentrates on strategizing and planning
Top
Classification of managers:
These are supervisors, team leaders, chief technologist; these managers complete the tasks for the day
First line
Classification of managers:
These are operations managers, division heads; these managers are engaged in strategic
and tactical activities
Middle
Deciding on the objectives of the organization and the need to modify
existing objectives; A process by which high level decisions are made; based on long term
projections with a global view
Strategic planning
It is a detailed day to day operations needed to meet the immediate needs of
the laboratory
Tactical planning
It is a system of approach that focuses on teams, processes, statistics, and delivery of services/products that meet customer expectations
Total quality management (TQM)
It is a part of TQM that continually improves
practices
Continuous quality improvement (CQI)
It is the other tool used to improve quality management
Six Sigma
A performance improvement program; the improvement process happens by
eliminating process variation
Six Sigma
What are the steps in Six Sigma?
- define
- measure
- analyze
- improve
- control
Identify the Six Sigma Steps:
It deals with data using statistics and graphs in order to identify and quantify the root cause
analyze
Identify the Six Sigma Steps:
It defines the project goal or other deliverable that is critical to quality
define
Identify the Six Sigma Steps:
It is a factor related to improvement, verify impact, validate benefits, and monitor overtime
control
Identify the Six Sigma Steps:
It improves performance by developing and implementing a solution
improve
Identify the Six Sigma Steps:
It is the – baseline performance and related variables
measure
Another tool to improve quality throughout the health
care industry. A system for reducing waste (“nonvalued activities”) in production or manufacturing processes.
Lean
A laboratory that utilizes fewer resources, reduces costs, enhances productivity, promotes
staff morale, and improves quality of patient care
Lean Laboratory
They establish guidelines that would reflect the highest level of quality
International Standard for Organization (ISO)
They adapted ISO 15189:2007
College of American Pathologists (CAP)
They created the 12 quality system essentials based on ISO standards
Clinical and Laboratory Standard Institute (CLSI)
True or False: Laboratories in the Philippines have their own requirements and specifications mandated
by law
True
What is HVAC stands for?
Heating, Ventilating, & Air Conditioning
HVAC temperature should be
68F – 76F temperature
HVAC humidity should be
20% - 60% humidity
HVAC airflow should be
12 air exchanges per hour
In general, space requirements should be?
150-200 net square feet or 27-40 net square feet per hospital bed
Suggested standard dimensions:
Laboratory counter width
2 feet 6 inches
Suggested standard dimensions:
Counter to wall clearance
4 feet
Suggested standard dimensions:
Counter to counter clearance
7 feet
Suggested standard dimensions:
Desk height
30 inches
Suggested standard dimensions:
Keyboard drawer height
25-27 inches
Suggested standard dimensions:
Human body standing
4 sq. feet
Suggested standard dimensions:
Human body sitting
6 sq. feet
Suggested standard dimensions:
Desk space
3 sq. feet
