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Operations Management > Chap 1: Introduction to Operations Management > Flashcards

Chap 1: Introduction to Operations Management Flashcards

1
Q

refers to the part of an organization that is responsible for producing goods and/or services.

A

Operations

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2
Q

are physical items inclusive of raw
materials, parts, subassemblies such as the engine system used in a car, and final products such as computers and machineries.

A

Goods

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3
Q

are activities that provide a combination of time, location form, and psychological value.

A

Services

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4
Q

Basic Functions of the Business Organization

A

Marketing
Operations
Finance

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5
Q

responsible for assessing consumer needs and wants, and selling and promoting the organization’s goods or services.

A

Marketing

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6
Q

responsible for producing the goods or providing the services offered by the organization.

A

Operations

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7
Q

responsible for securing financial resources at favorable prices and allocating those resources throughout the organization, as well as budgeting, analyzing investment proposals, and providing funds
for operations

A

Finance

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8
Q

Sequence of Supply Chain

A

Supplier’s Suppliers → Direct Suppliers → Producer → Distributor → Final Customer

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9
Q

sequence of organizations – their facilities, functions, and activities – that are involved in producing and delivering a product or service.

A

supply chain

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10
Q

manufacturing

A

goods-oriented

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11
Q

service

A

act-oriented

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12
Q

Degree of customer contact

A

Service

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13
Q

Uniformity of input

A

Manufacturing

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14
Q

Labor content of jobs

A

Service > Manufacturing

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15
Q

Uniformity of output

A

Manufacturing

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16
Q

Measurement of productivity

A

Manufacturing

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17
Q

Production and delivery

A

Service

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18
Q

Quality assurance

A

Service > Manufacturing

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19
Q

Amount of inventory

A

Manufacturing

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20
Q

Evaluation of work

A

Manufacturing

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21
Q

Ability to patent design

A

Manufacturing

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22
Q

scope of operations
management

A

ranges across the
organization

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23
Q

Operations Management
people are involved in

A

-product and service design
-process selection
-selection and management of technology
-design of work systems
-location planning
-facilities planning
-quality improvement of the organization’s products or services.

24
Q

Operation functions includes:

A

-forecasting
-capacity planning
-scheduling
-managing inventories
-assuring quality
-motivating and training
-locating facilities

25
Q

primary function of an operations manager

A

to guide the system by decision making

26
Q

involves decisions that relate to system capacity, the geographic location of facilities, arrangement of departments and placement of equipment within the physical structures, product and service planning, and acquisition of equipment. These decisions usually, but not always, require long-term commitments.

A

System design

27
Q

involves management of personnel, inventory planning and control, scheduling, project management, and quality assurance. These are generally tactical and operational decisions.

A

System operation

28
Q

Other areas that that are part of Operations Management:

A

-Purchasing
-Industrial Engineering
-Distribution
-Maintenance

29
Q

has responsibility for
procurement of materials, supplies, and equipment.

A

Purchasing

30
Q

often concerned with scheduling, performance standards, work methods, quality control,
and material handling.

A

Industrial Engineering

31
Q

involves the shipping of goods to warehouses, retail outlets, or final
customers.

A

Distribution

32
Q

responsible for general upkeep and repair of equipment, buildings and grounds, heating and airconditioning; removing toxic wastes; parking; and perhaps security.

A

Maintenance

33
Q

Chief role of an Operations Manager

A

planner and decision maker

34
Q

key tool used by all decision makers

A

Model

35
Q

an abstraction of reality; a simplified representation of something

A

Model

36
Q

Types of Models

A
  • Physical Models
  • Schematic Models
  • Mathematical Models
37
Q

It looks like their real-life counterparts. Examples
include miniature cars, trucks,
airplanes, toy animals and trains,
and scale-model buildings.

A

Physical Models

38
Q

More abstract than their physical
counterparts; that is they have
less resemblance to the physical
reality. Examples include graphs
and charts, blueprints, pictures
and drawings.

A

Schematic Models

39
Q

The most abstract: They do not look at all like their real-life
counterparts. Examples include
numbers, formulas and symbols.

A

Mathematical Models

40
Q

Quantitative Approaches

A
  • Linear Programming
  • Queuing Techniques
  • Inventory Models
  • Project Models (PERT-CPM)
  • Forecasting Techniques
  • Statistical Models
41
Q

problem solving often embody an attempt to obtain mathematically optimal solutions to managerial problems.

A

Quantitative Approaches

42
Q

related mathematical techniques are widely used for optimum allocation of scarce resources.

A

Linear Programming

43
Q

useful for analyzing situations in which waiting lines form

A

Queuing Techniques

44
Q

are widely used to control inventories

A

Inventory Models

45
Q

useful for planning, coordinating, and controlling large-scale projects

A

Project Models (PERT-CPM)

46
Q

widely used in planning and scheduling

A

Forecasting Techniques

47
Q

currently used in many areas of decision making

A

Statistical Models

48
Q

set of interrelated parts that must work together

A

system

49
Q

Why study OpMan?

A
  1. Every aspect of business affects or is affected by operations;
  2. Many service jobs are closely related to operations;
     Financial services
     Marketing services
     Accounting services
     Information services
  3. There is a significant amount of
    interaction and collaboration amongst
    the functional areas;
     Budgeting
     Economic analysis of investment proposals
     Provision of funds
50
Q

THE HISTORICAL EVOLUTION OF OPERATIONS MANAGEMENT

A
  1. The Industrial Revolution
  2. Scientific Management
  3. Human Relations Management
  4. Decision Models and Management
51
Q

Trends in Business:

A
  • Electronic Business
  • Technology
52
Q

involves the use of the Internet to transact business

A

Electronic Business

53
Q

application of scientific discoveries to the development and improvement of goods and services

A

Technology

54
Q

Three Kinds of Technology in Operations Management

A
  • Product and Service Technology
  • Process Technology
  • Information Technology
55
Q

refers to the discovery and development of new products and services

A

Product and Service Technology

56
Q

refers to methods, procedures, and equipment used to produce
goods and provide services

A

Process Technology

57
Q

refers to the science and use of
computers and other electronic
equipment to store, process,
and send information

A

Information Technology

Operations Management (5 decks)

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