chap 1

Question 1

1. In which situation would an ESD strike potentially cause harm to the PC?

when replacing a mechanical hard drive with an M.2 SSD

when installing an additional display in a workplace cubicle

when using a grounded mat and working on a computer on an ungrounded workbench

when installing a dual-voltage power supply

Other case

when installing an additional display in a workplace cubicle

when replacing high voltage laser printer parts

while attaching speakers to a surround sound card

when installing a UPS

when installing RAM

Answer 1

15

Question 2

2. A person has started a new technical job. In which situation would ESD be an issue?

when installing a processor
when using a grounded mat and working on a computer on an ungrounded workbench
when installing a dual-voltage power supply
while exchanging one laptop AC adapter with one that is not from the original equipment manufacturer
Other case

when installing RAM
when installing an additional display in a workplace cubicle
when replacing high voltage laser printer parts
while attaching speakers to a surround sound card

Answer 2

11

Question 3

3. A technician is about to begin preventive maintenance on a company PC. In which situation would ESD be an issue?

when replacing a motherboard
while attaching speakers to a surround sound card
when using a grounded mat and working on a computer on an ungrounded workbench
when installing a dual-voltage power supply

Answer 3

1

Question 4

4. An instructor has given a student an assignment to assemble a PC. In which situation should the student be aware that ESD is an issue?

when installing RAM
when working in a corporate environment that has carpet installed under tower PCs
when using a grounded mat and working on a computer on an ungrounded workbench
when installing a dual-voltage power supply
Case 2:

when walking across a carpeted area and then touching a keyboard that is attached to a tower PC
when installing a UPS
when working in a corporate environment that has carpet installed under tower PCs
when replacing a mechanical hard drive with an M.2 SSD
Case 3:

when using a grounded mat and working on a computer on an ungrounded workbench
when working in a corporate environment that has carpet installed under tower PCs
when installing a processor
when walking across a carpeted area and then touching a keyboard that is attached to a tower PC

Answer 4

143

Question 5

5. What two motherboard components control the system boot operations? (Choose two.)

BIOS chip
UEFI chip
Northbridge chip
Southbridge chip
CPU

Answer 5

12

Question 6

6. A technician is upgrading an ATX motherboard with another ATX motherboard. Which component might be affected by this and need to be upgraded and bought as an additional purchase?

BIOS
chipset
CMOS battery
CPU
PCIe adapter

Answer 6

4

Question 7

7. A customer has requested that a PC be built that will support eSATA. Which component should be checked to be sure that this feature is supported?

CPU
chipset
hard disk
RAM module

Answer 7

2

Question 8

8. Which memory module used to hold instructions for booting a PC and loading the OS, but is still used on adapters even though the memory contents cannot be changed?

RAM
ROM
cache
main memory

Answer 8

2

Question 9

9. What is a characteristic of DDR SDRAM?

It transfers data twice per clock cycle compared to once per clock cycle for SDRAM.
DDR SDRAM modules have double the number of pins of SDRAM memory modules.
It is dynamic memory whereas SDRAM is static memory.
It operates at double the voltage of SDRAM memory.

Answer 9

1

Question 10

10. What are two safety hazards when dealing with laser printers? (Choose two.)

high voltage
hot components
heavy metals
proprietary power bricks
unwieldy card cages

Answer 10

12

Question 11

11. Which component requires a technician to install screws externally through the PC case?

RAM
CPU
motherboard
power supply

Answer 11

4

Question 12

12. A technician is installing an internal HDD. To which motherboard connector will the technician connect the data cable?

ATX
PCI
PWR_SW
SATA

Answer 12

4

Question 13

14. When a PC is being assembled, what component is connected to the motherboard with a SATA cable?

the optical drive
the network interface card
the video card
the power supply

Answer 13

1

Question 14

15. A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?

The computer automatically boots into Safe Mode and displays a warning on the screen.
The screen flashes with a red background and displays a warning message.
The computer emits a pattern of beeps indicating the failing device.
The computer returns an error message that indicates the I/O address of the failing device.

Answer 14

3

Question 15

16. Which three features can be configured in the BIOS settings to secure a computer? (Choose three.)

MAC filtering
drive encryption
TPM
file encryption
TKIP key
passwords

Answer 15

235

Question 16

17. What is the purpose of RAID adapters?

to allow older PCI technology expansion slots to be used
to provide enhanced audio and graphic capabilities
to connect multiple storage devices for redundancy or speed
to connect peripheral devices to a PC to improve performance

Answer 16

3

Question 16

18. When a new motherboard is being installed, between which two components must thermal compound be applied? (Choose two.)

CPU
RAM
chassis
heat sink
chipset
motherboard

Answer 16

14

Question 17

19. What is the purpose of a Safety Data Sheet?

to specify procedures for dealing with potentially hazardous materials
to specify procedures in designing and building common computer systems
to specify procedures for the operation of sensitive components and prevention of electrostatic discharge
to specify procedures in the use of humidity control and prevention of moisture damage

Answer 17

1

Question 18

20. Which negative environmental factor does cleaning the inside of a computer reduce?

dust
EMI
rust
ESD

Answer 18

1

Question 18

21. What is a recommended procedure to follow when cleaning computer components?

Remove the CPU before cleaning.
Blow compressed air on cooling fans so that they will spin when dust is being removed.
Use window cleaner on LCD screens.
Hold cans of compressed air upright while spraying.

Answer 18

4

Question 19

22. On the production floor, a furniture plant has laptops for process monitoring and reporting. The production floor environment is around 80 degrees Fahrenheit (27 degrees Celsius). The humidity level is fairly high around 70 percent. Fans are mounted in the ceiling for air circulation. Wood dust is prevalent. Which condition is most likely to adversely affect a laptop that is used in this environment?

the temperature
the humidity
the air flow
the dust

Answer 19

4

Question 20

23. After a technician tests a theory of probable causes, what two actions should the technician take if the testing did not identify an exact cause? (Choose two.)

Establish a new theory of probable causes.
Randomly replace components one at a time until the problem is solved.
Document each test tried that did not correct the problem.
Verify full system functionality.
Test all remaining possible causes starting with the most complex.

Answer 20

13

Question 21

24. What would happen if a PC that contains a power supply that does not automatically adjust for input voltage is set to 230 volts and attaches to an outlet in the United States?

The power supply would explode.
The PC would not turn on.
The PC would display an error code.
The PC would emit a series of beeps.

Answer 21

2

Question 22

25. Which type of network spans a single building or campus and provides services and applications to people within a common organizational structure?

PAN
WAN
LAN
MAN

Answer 22

3

Question 23

26. What are two types of wired high-speed Internet connections? (Choose two.) cable satellite cellular DSL dial-up

Answer 23

14

Question 24

27. In what two situations would UDP be better than TCP as the preferred transport protocol? (Choose two.) when applications need to guarantee that a packet arrives intact, in sequence, and unduplicated when a faster delivery mechanism is needed when delivery overhead is not an issue when applications do not need to guarantee delivery of the data when destination port numbers are dynamic

Answer 24

24

Question 25

28. The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task? APIPA DHCP DNS ICMP

Answer 25

2

Question 26

29. A company is looking for a next-generation firewall that provides VPN functionality, IDS/IPS functionality, and DoS/DDoS protection. Which device would be best suited for this task? multipurpose device router endpoint management server UTM TPM

Answer 26

4

Question 27

30. A student is helping a friend with a home computer that can no longer access the Internet. Upon investigation, the student discovers that the computer has been assigned the IP address 169.254.100.88. What could cause a computer to get such an IP address? static IP addressing with incomplete information interference from surrounding devices reduced computer power supply output unreachable DHCP server

Answer 27

4

Question 28

31. What three values must be added to the IPv4 properties of a NIC in order for a computer to have basic connectivity with the network? (Choose three.) subnet mask DHCP server address domain name default gateway speed and duplex IP address

Answer 28

146

Question 29

32. A device has an IPv6 address of 2001:0DB8:75a3:0214:0607:1234:aa10:ba01 /64. What is the host identifier of the device? 2001:0DB8:75a3 0607:1234:aa10:ba01 2001:0DB8 ba01

Answer 29

2

Question 30

33. How can a user prevent specific applications from accessing a Windows computer over a network? Enable MAC address filtering. Disable automatic IP address assignment. Block specific TCP or UDP ports in Windows Firewall. Change default usernames and passwords.

Answer 30

3

Question 31

35. A technician has been asked to configure Wi-Fi calling on a corporate mobile device. In which situation would this feature be most advantageous? in an emergency situation and no minutes are left on the phone when sending WEA updates when in an area with poor cellular coverage in a store transaction making a payment using the mobile device

Answer 31

3

Question 32

36. Which statement is true about laptops? Most of the internal components that are designed for laptops cannot be used for desktops. Laptop motherboards have standard form factors. Laptops use fewer components than desktops use. Laptop CPUs do not use cooling devices.

Answer 32

1

Question 33

37. Which standard provides a bridge between laptop hardware and the operating system and a way for technicians to configure power management schemes to get the best performance? ACPI PCIe Bluetooth 802.11

Answer 33

1

Question 34

38. Which two laptop components are considered replaceable by the customer. (Choose two.) battery integrated card reader mini-PCIe module RAM display

Answer 34

14

Question 35

39. A user wants to synchronize some apps, movies, music, and ebooks between mobile devices. What are the two types of connections used to synchronize this type of data? (Choose two.) cellular Wi-Fi USB Bluetooth NFC

Answer 35

23

Question 35

40. A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.) Inkjet printers are less expensive as an initial purchase than laser printers. A laser printer is significantly slower than an inkjet printer. Both laser and inkjet printers produce poor quality images. The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing. Inkjet printers use plain paper to make economical prints, but laser printers require more expensive thermal paper.

Answer 35

14

Question 36

41. A user chooses the collate option and prints two copies of a three-page document. What is the order in which the pages are printed? pages 1, 1, 2, 2, 3, 3 pages 1, 2, 3, 1, 2, 3 pages 3, 3, 2, 2, 1, 1 pages 3, 2, 1, 3, 2, 1

Question 37

42. A color laser printer is used to print documents with graphics and photographs. Users are complaining that printing takes too long. Which component of the printer should be upgraded in order to improve printing performance? CPU RAM hard drive toner cartridges

Question 37

43. What service is available for Windows to provide software print server services to MAC OS clients? Bonjour Print Server Print to XPS Apple AirPort Extreme Apple AirPrint

Answer 37

1

Question 37

44. Which three components are typically found in laser printer maintenance kits? (Choose three.) fuser assembly primary corona pickup rollers transfer rollers secondary corona paper trays

Answer 37

134

Question 37

45. A technician is installing a new printer in a cool, damp environment. After the printer cabling is done, and the software and print driver are installed, the printer test page jams. What is the most likely cause of the print failure? incorrect printer driver too much humidity not enough printer memory loose printer cables

Answer 37

2

Question 38

46. A data center has recently updated a physical server to host multiple operating systems on a single CPU. The data center can now provide each customer with a separate web server without having to allocate an actual discrete server for each customer. What is the networking trend that is being implemented by the data center in this situation? BYOD virtualization maintaining communication integrity online collaboration

Answer 38

2

Question 39

47. How does virtualization help with disaster recovery within a data center? Power is always provided. Less energy is consumed. Server provisioning is faster. Hardware does not have to be identical.

Answer 39

4

Question 39

48. Which two hypervisors are suitable to support virtual machines in a data center? (Choose two.) Virtual PC VMware Fusion VMware ESX/ESXi Oracle VM VirtualBox Microsoft Hyper-V 2012

Answer 39

35

Question 40

49. A web designer accesses a company Windows 10 computer remotely. The designer often needs to simultaneously open multiple applications, such as a web page editor and a graphics editor. Rather than opening them in multiple windows, the designer opens them in different virtual desktops. What technology is being used by the designer? virtual reality Windows Virtual Desktop cloud-based applications virtual desktop infrastructure

Answer 40

2

Question 41

50. Which Cloud computing service would be best for an organization that needs to collaboratively create applications and deliver them over the web? PaaS IaaS SaaS ITaaS

Answer 41

1

Question 42

51. Which statement describes a feature of SDRAM? It requires constant power to function. Its connector always has 240 pins. It can process overlapping instructions in parallel. It is able to support two writes and two reads per CPU clock cycle.

Answer 42

3

Question 42

53. A technician is troubleshooting a server that displays the error message “RAID not found” after a power outage over the weekend. What is a possible cause for this? The BIOS firmware needs updating. The FSB settings have changed and are wrong. The external RAID controller is not receiving power. The CPU multiplier is set too high.

Answer 42

3

Question 43

54. A customer brings in a laptop with a touch screen that is not working correctly. The touch screen either does not respond at all or provides unusual or inaccurate responses. What is a possible cause for such behavior? The battery is not seated properly. The DC jack is not grounded or is loose. The digitizer is faulty. Too many apps are open.

Answer 43

4

Question 43

55. What are two security risks associated with sharing printers in a corporate environment? (Choose two.) user authentication cached files document viewing in the print queue dumpster diving shoulder surfing

Answer 43

12

Question 44

56. Which change management process component is concerned with the business processes that are affected by changes? assessment approval implementation identification

Answer 44

1

Question 45

58. A computer technician is installing a RAID. If the RAID uses mirroring and striping, which RAID level is the technician using? 10 5 1 8

Answer 45

1

Question 46

59. A computer technician is installing a RAID. If the RAID uses mirroring, which RAID level is the technician using? 1 6 5 3

Answer 46

1

Question 47

60. A computer technician is installing a RAID. If the RAID uses striping with parity, which RAID level is the technician using? 5 6 1 4

Answer 47

1

Question 47

61. A computer technician is installing a RAID. If the RAID uses striping, which RAID level is the technician using? 0 6 5 2

Answer 47

1

Question 48

62. A computer technician is installing a RAID. If the RAID uses striping with double parity, which RAID level is the technician using? 6 1 5 7

Answer 48

1

Question 48

69. After continuous morning use, a computer suddenly reboots without the intervention of the user. What are the two most likely hardware parts that could cause this problem? (Choose two.) CPU hard drive RAID power supply BIOS wireless NIC

Answer 48

14

Question 48

73. A client packet is received by a server. The packet has a destination port number of 137. What service application is the client requesting? NetBIOS (NetBT) SMB/CIFS HTTPS SLP

Answer 48

1

Question 49

74. A client packet is received by a server. The packet has a destination port number of 22. What service application is the client requesting? SMB/CIFS HTTPS SLP SSH

Answer 49

4

Question 50

75. A client packet is received by a server. The packet has a destination port number of 143. What service application is the client requesting? IMAP SMB/CIFS HTTPS SLP

Answer 50

1

Question 51

76. A client packet is received by a server. The packet has a destination port number of 23. What service application is the client requesting? SMB/CIFS Telnet HTTPS SLP

Answer 51

2

Question 52

77. A client packet is received by a server. The packet has a destination port number of 161. What service application is the client requesting? SNMP SMB/CIFS HTTPS SLP

Answer 52

1

Question 52

78. A client packet is received by a server. The packet has a destination port number of 389. What service application is the client requesting? SMB/CIFS HTTPS SLP LDAP

Answer 52

4

Question 52

79. A client packet is received by a server. The packet has a destination port number of 25. What service application is the client requesting? SMB/CIFS HTTPS SMTP SLP

Answer 52

3

Question 52

80. A client packet is received by a server. The packet has a destination port number of 427. What service application is the client requesting? SLP SMB/CIFS SMTP DNS

Answer 52

1

Question 53

81. A client packet is received by a server. The packet has a destination port number of 53. What service application is the client requesting? SMTP DHCP TFTP DNS

Answer 53

4

Question 53

82. Which is the compressed format of the IPv6 address 2001:0db8:0000:0000:0000:a0b0:0008:0001? 2001:db80:0:1::80:1 2001:db8::a0b0:8:1 2001:db8::ab8:1:0:1000 2001:db80:::1::80:1

Answer 53

2

Question 54

83. Which is the compressed format of the IPv6 address fe80:09ea:0000:2200:0000:0000:0fe0:0290? fe80:9ea:0:2200::fe0:290 fe80:9:20::b000:290 fe80:9ea0::2020:0:bf:e0:9290 fe80:9ea0::2020::bf:e0:9290

Answer 54

1

Question 55

84. Which is the compressed format of the IPv6 address 2002:0042:0010:c400:0000:0000:0000:0909? 200:420:110:c4b::910:0:90 2002:4200::25:1090:0:99 2002:42::25:1090:0:99 2002:42:10:c400::909

Answer 55

4

Question 55

89. What ACPI power state describes when the CPU and RAM are off and the contents of RAM have been saved to a temporary file on the hard drive? S4 S1 S2 S3

Answer 55

1

Question 55

90. What ACPI power state describes when the CPU and RAM are still receiving power but unused devices are powered down? S1 S2 S3 S4

Answer 55

2

Question 56

92. What ACPI power state describes when the computer is off? S1 S2 S3 S5

Answer 56

5

Question 56

93. What ACPI power state describes when the CPU is off and the RAM is set to a slow refresh rate, often called suspend mode? S4 S2 S3 S5

Answer 56

3

Question 57

94. What ACPI power state describes when the computer is on and the CPU is running? S0 S4 S3 S5

Answer 57

1

Question 57

95. A reporter is trying to print several high resolution photographs but the color laser printer is going extremely slowly. What should the technician do to resolve the issue? Rewind the ribbon. Connect the printer using wireless. Install a USB hub. Add more RAM to the printer. Update the BIOS.

Answer 57

4

Question 57

97. A user complains that recently every printed document has vertical lines and streaks on the paper. What should the technician do to resolve the issue? Distribute the toner more evenly within the cartridge. Clean the printer. Connect the printer using wireless. Install a USB hub. Update the BIOS.

Answer 57

1

Question 58

98. A school is installing a new shared printer but the printer is not showing up on the list of available printers. What should the technician do to resolve the issue? Reset the page counter. Manually add the printer IP address. Connect the printer using wireless. Install a USB hub. Update the BIOS.

Answer 58

2

Question 58

99. Employees are complaining that they send print jobs to a newly installed printer but the print jobs never print. What should the technician do to resolve the issue? The printer is connected to the wrong port. Modify the port. Check the vibration of the crystals. Connect the printer using wireless. Install a USB hub. Update the BIOS.

Answer 58

1

Question 59

100. Users have noticed that the colors on their printed documents are different from the colors that they see on their computer screens. What should the technician do to resolve the issue? Install a USB hub. Reset the page counter. Check the vibration of the crystals. Connect the printer using wireless. Calibrate the printer.

Answer 59

5

Question 59

101. A technician has just completed a preventive maintenance on the department printer. Users are now complaining that the printer is no longer available. What should the technician do to resolve the issue? Check that the printer is plugged into a power source. Connect the printer using wireless. Reset the page counter. Check the vibration of the crystals. Install a USB hub.

Answer 59

1

Question 60

107. A librarian is complaining about the following printer issue: The printer control panel displays no image. What are two possible causes of this issue? (Choose two.) The contrast of the screen may be set too low. The printer is not turned on. The room temperature is above normal. The printer has been installed on the wrong port. The paper tray is flimsy.

Answer 60

12

Question 61

111. A laptop has an NVMe drive (C:) and a mechanical hard drive (D:). When the user tries to save a spreadsheet to the D: drive, the user notices that the D: drive is not there. What should the technician do to see if the drive is recognized by the operating system? Use the Msconfig utility. Boot into UEFI/BIOS and see if the drive appears. Remove the drive and attach it to the SATA port used by the SSD. Reboot the computer and see if the drive is recognized. Use the Disk Management Control Panel.

Answer 61

5

Question 61

112. A computer has two mechanical hard drives. The second drive (D:) is used for data storage. When trying to save an email attachment to the local hard drive, the user notices that the D: drive is not an option. What should the technician do to see if the drive is recognized by the operating system? Use File Explorer. Swap the data cables of the mechanical drive and the SSD. Open a web browser and type the following: http://127.0.0.1. Verify if both drives appear in the list. Bring up a command prompt and type ipconfig.

Answer 61

1

Question 62

119. A PC technician has been asked by a supervisor to recommend a security solution for a small company that wants stateful firewall services. Which security technique should the technician recommend? Buy an ASA. Disable ports. Use a VPN. Setup footprinting.

Answer 62

1

Question 62

130. Which type of optical drive supports the greatest amount of storage and is able to read and write CDs, DVDs, and Blu-Ray media? BD-ROM BD-RE CD-RW DVD-RW DVD-ROM

Answer 62

2

Question 62

136. Why would an analyst need to use the msconfig command? to select some programs that will automatically run at startup to remove an empty directory to erase one or more files from a Windows directory to create a new Windows directory

Answer 62

1

Question 63

175. A client packet is received by a server. The packet has a destination port number of 110. What service application is the client requesting? HTTP POP3 NetBIOS (NetBT) SMB/CIFS

Answer 63

2

Question 63

212. Why would a bank manager need to use the bootrec command? to help to repair the MBR that is suspected of having issues to manage a PCs drives, disks, partitions, volumes, and virtual drives to prepare a hard drive to accept Windows files to display the IPv6 address of the PC

Answer 63

1

Question 64

214. Why would a user need to use the gpresult command? to create a new Windows directory to make the PC synchronize with new group policy settings to verify the settings that are suspected to be incorrect to change from the current working folder to another folder

Answer 64

3

Question 64

229. An organization has purchased a custom application for the sales staff that can only be installed on a 64-bit Windows operating system. Each member of the sales staff has a Windows 8.1 32-bit PC. What must the IT department do in order to install and run the application on the sales staff computers? Downgrade the 32-bit Windows 8.1 to 64-bit Windows 7. Upgrade the 32-bit Windows 8.1 to 64-bit Windows 10. Perform a clean installation of 64-bit Windows 10. Download and install 64-bit hardware drivers in the current OS.

Answer 64

3