Change- Managing Change

Question 1

Explain what is meant by change management

Answer 1

a systematic approach to dealing with the transition or transformation of an organization’s goals, processes or technologies.

Question 2

Explain the importance to a business of effective change management

Answer 2

allows the company to maintain a constant state of evolution and facilitate periods of general business change, allowing workers to remain motivated and productive during the introduction of new technologies or procedures

Question 3

Techniques of change management

Answer 3

Lewis change management model
McKinsey 7-S Model
Kotters 8 step change model

Question 4

What is Lewins change management model

Answer 4

a comprehensive change model aiming to understand why change occurs and what must be done to deliver change in the most seamless way possible.
Unfreezing, changing, freezing

Question 5

What is McKinseys 7-S Model

Answer 5

The frame work for how Style, Structure, Staff, Systems, Strategy, Skills and Shared values of the business connect together for effective change management

Question 6

what is Kotters 8 step change model

Answer 6

The 8 step process of change-

1. increase urgency
2. building guiding team
3. Develop the vision
4. communicate vision
5. Empower others
6. Create quick wins
7. build on change
8. Keep change

Question 7

Evaluate how business’ use change models to manage change

Answer 7

helps to identify potential areas of resistance and implement strategies designed to reduce or eliminate resistance before the change process starts.

Question 8

Evaluate the role of leadership of a business in managing change

Answer 8

They are the figurehead that helps staff to buy into their vision of the business in order to help rally people

Question 9

Advantages and disadvantages of using an external agency for change management

Answer 9

Advantages-objectivity and the ability to give honest feedback to management without fear of reprisal
Disadvantages- may not understand the business culture, their view on change may be misplaced because of the nature of the business

Question 10

Benefits of effective change management

Answer 10

Reduces the time needed for change implementation, allows for less resistance to change and overall can make the business run more productively

Question 11

Consequences of not managing change effectively

Answer 11

higher costs, greater downtime, and slower benefits realization