Change Management

Question 1

Define 4 types of change management and give examples of these relevant to a tunnelling project.

Answer 1

Radical Change - Changing shaft sinking method half way through from caisson sinking to underpinning because of ground conditions

Anticipated Change - Knowing you may encounter sand lenses in the drive

Gradual Change - Gradually reducing the amount of tunnelling done each day

Elective change - Making an informed design change decision

Question 2

What are the direct and indirect effects of change?

Answer 2

Direct: Addition/deletion of work, rework, time lost, cost, specification change, revisions, demolition of work done

Indirect: Administration of change, disputes, loss of productivity, morale of work force, change in cash flow, loss of earnings

Question 3

How does the industry deal with change?

Answer 3

No widely accepted standard, provisions within contracts, apportion risk, forms of contract, value engineering, dispute resolution

Question 4

What are some cultural factors associated with change management?

Answer 4

‘Not the way it’s been done before’

Lengthy processes inherent in glbal industries

Numerous standards

Ignorance and education

Contractors new to industry sectors not aware of constraints