Change Management 3.2

Question 1

Must be assessed and implemented (without prior authorization) quickly as possible to resolve a major incident.

Answer 1

Emergency Change

Question 2

This strategy may be employed if there is a problem with the change implementation

Answer 2

Rollback strategy(blackout plan)

Question 3

This ITIL term describes changes that are required in the normal course of business and have established polices and procedures

Answer 3

Standard Changes

Question 4

Business metrics used to measure performance in relation to strategic goals and objectives.

Answer 4

Key Performance Indicator (KPIs)

Question 5

This type of testing ensures an application still functions as expected after any code changes, updates, or improvements

Answer 5

Regression testing

Question 6

A systematic approach to managing the transition or transformation of an organization’s goals, processes, or technologies, aimed at minimizing the risk and impact a change can have on business operations

Answer 6

Change Management

Question 7

May have significant financial implications and/or be high risk. Such a change often requires multiple levels of management approval

Answer 7

Major changes

Question 8

One that is not standard but not an emergency. Can be approved by a change control board or committee.

Answer 8

Normal changes

Question 9

A set of beat practices for IT service management(ITSM) that aligns IT services with business needs, focusing on managing the service lifecycle, processes, roles, and continuous improvement.

Answer 9

ITIL