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HIS Finals > Change Management > Flashcards

Change Management Flashcards

1
Q

→ feedback from people and communities gets sent to the department of health which utilizes said feedback as guidelines for creating new laws for the people
→ laws and policies will then flow through a series of health sectors until it goes back down to the community unit of the circle

A

Continuous Improvement Process

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2
Q

T or F: A large portion of the funding for the country’s healthcare is being shouldered by the population

A

True

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3
Q

Healthcare facilities devolve from being handled by the DOH to what?

A

LGUs

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4
Q

The system of healthcare facility devolvement started din what year?

A

1991

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5
Q

T or F: The healthcare system devolvement process is not subject to graft and corruption

A

False

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6
Q

T or F: If a patient cannot be accommodated on a local level, they will be referred to other LGUs under the DOH

A

False (they will be referred to tertiary hospitals)

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7
Q

PACS stands for?

A

Picture Archival and Communication System

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8
Q

SOA stands for?

A

Service Oriented Architecture

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9
Q

→ collective term referring to all hands-on approaches done to make organizational changes
→ changing people within the organization and getting them aligned

A

Change Management

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10
Q

T or F: The end goal of change management is transformation

A

True

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11
Q

T or F: Merger or Acquisition is one of the situations wherein change management is necessary

A

True

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12
Q

The change management team consists of:

A
  • project managers
  • business managers
  • human resource department
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13
Q

Stage of Change:
→ people may be in shock or in denial due to the reality of change hitting them
→ employees need time to adjust—provide them with information on what is happening and how to get help
→ communication in this stage is critical for management
→ make sure the employees are not overwhelmed by information overload
→ be prepared to answer their questions and refer them to resources where they can get more information

A

STAGE 1: Status Quo

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14
Q

Stage of Change:
→ this is when people start to react to change in a negative light by resisting
→ aka the “danger zone” where if handled poorly, could descend the organization into crisis or chaos
→ this stage needs careful planning by considering the impacts and objections that people may have
→ clear communication and support is essential in order to respond to the unexpected

A

Stage 2: Disruption

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15
Q

Type of resistance wherein there are formation of campaigns or protests

A

Active Resistance

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16
Q

Type of resistance wherein employees will not perform optimally

A

Passive Resistance

17
Q

Stage of Change:
→ the turning point for individuals and the organization
→ people will start to move away from the danger zone and towards a path of successful transition
→ curiosity and eagerness will build as people start to explore
→ lay good foundations so that people can learn and adapt at their own pace
→ acceptance takes time—employees will not perform at 100% immediately hence why contingency time should be built on

A

Stage 3: Exploration

18
Q

Stage of Change:
→ changes start to become second nature as people embrace the improvements that come with the change
→ employees and staff start to become productive as the positive effects of change become apparent
→ celebrate the successful transition to establish a track record that will make the process easier the next time change is implemented

A

Stage 4: Rebuilding

19
Q

T or F: The goal of the change management team is to make the curve deeper and steeper

A

False (shallower and narrower)

20
Q

This change management model describes stages of personal transition on how people will react so that you can better plan on how to guide them through the process

A

Change Curve

21
Q

This change management model “breaks up” the current state of things in order to make improvements; “unfreeze-change-refreeze”

A

Lewin’s Model

22
Q

This change management model requires the pre-requisites of real dissatisfaction with the current state and explains why the new stage will be better and what the first steps are to getting there

A

Beckhard and Harris’s Model

23
Q

This change management model is aka “change impact analysis”, “impact change analysis”, and “solution effect analysis”; it uncovers the unexpected consequences of change and helps prepare for serious issues that may arise

A

Impact Analysis

24
Q

This change management model helps work through the effects of change by utilizing 12 elements of the organizational design (optimal for big organizations)

A

Burke-Litwin Model

25
Q

What are the soft elements to McKinsey’s Model?

A
  • Shared Values
  • Skills
  • Style
  • Staff
26
Q

What are the hard elements to McKinsey’s Model?

A
  • Strategy
  • Structure
  • Systems
27
Q

This change management model requires every part of the organization to work in harmony and shows the relationship between the hard and soft aspects of organizations

A

McKinsey 7’s Framework

28
Q

This change management model works through the impacts of proposed changes on the interrelated elements of tasks, people, structure, and technology; framework for understanding the connection between key factors of an organization and building change strategies (optimal for small organizations)

A

Leavitt’s Diamond

29
Q

This change management model involves many aspects of life at work such as:

  • team formations
  • shift patterns
  • lines of reporting
  • decision-making procedures
  • communication channels
A

Organization Design

30
Q

This change management model creates an accurate roadmap to get from the current position to the desired endpoint; shows a “before and after” picture of the organization

A

SIPOC Diagrams

31
Q

SIPOC stands for?

A

Suppliers, Inputs, Process, Outputs and Customers

32
Q

T or F: Change is stress-free

A

False (it is RARELY stress-free)

33
Q

It is your most powerful ally during any change initiative

A

Trust

34
Q

T or F: Properly managed change produces an increased return of investment

A

True

35
Q

KPI means?

A

Key Performance Indicator

HIS Finals (6 decks)

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