change Flashcards
1
Q
what are the two types of change
A
- internal
- external
2
Q
Internal factors
A
- Changes in management style
- Changes in business ownership
- Changes in business size (growth or downsizing)
- Introduction of new technology
3
Q
external factors
A
- new tech
- changes in labour market
- economic conditions
- competition
- changes in consumer taste
4
Q
resistance to change
A
- employee resistance
- lack of finance
- supplier resistance
- owner/shareholder resistance
5
Q
Two types of change
A
- planned: anticipated and and within business control
- unplanned: unexpected and outside business control
6
Q
what is Kurt Lewins model
A
- unfreeze: preparing employees for change and showing its needed
- change: employees adapt to new way of working with support
- refreeze: stabilise after change ensuring new methods become normal
7
Q
why is managing change effectively important
A
- helps a business adapt to evolving conditions
- ensures growth
- minimise disruptions
8
Q
what are J. Storey’s 4 approaches to managing change
A
- negotiated total package: agreement on change between management and employees
- negotiated piecemeal: gradual changes agreed upon
- imposed piecemeal: changes implemented by management without employee consultation
- imposed total package: major change imposed by management
