Challenging LE Organization

Question 1

? Is a fake word used to describe individuals who lack the ability to handle things not going their way

Answer 1

FRUSTRABILITY

Question 2

? behavior or “escapism” included drug addiction, gambling, sexual,promiscuity, etc

Answer 2

FLIGHT

Question 3

This may be the number one problem in America today

Answer 3

Obesity

Question 4

This phobia is a fear of people who are different

Answer 4

Xenophobia

Question 5

Bad behavior affects supervisors in 2 ways.

Answer 5

They ignore good behavior

They focus on disciplining employees…..they find things wrong

Question 6

Two issues that have raised the stakes in emotional culture of LE.

Answer 6

Affirmative action

Accusations of racial profiling

Question 7

Harold Geneen says leadership is practiced not so much in words but in

Answer 7

Attitude and actions

Question 8

Most cops say only ? to ? % of supervisors they worked for displayed true leadership

Answer 8

5-10%

Question 9

? % of cops say they have felt like they wanted to quit when they worked for a bad mgr

Answer 9

90 %

Question 10

3 types of managers :

Answer 10

Leaders -10 % of mgrs

Evil - 10% of mgrs

Ineffective- 80 % of mgrs

Question 11

7 laws of leadership:

Answer 11

Integrity and honor
Servant hood
Mentorship
Professionalism
Positive
Reinforcement
Proactive communication

Question 12

Why are most managers failing? A lack of?

Answer 12

Lack of self awareness

Question 13

The most Important quality of being a leader is the ability to ?

Answer 13

Make decisions

Question 14

6 leadership paradigms :

Answer 14

Normal vs abnormal: human behavior is naturally bad
Feelings and emotions vs skills and actions:confuse beliefs and feelings with skills and actions
Knowledge vs skills: we have little training on how to manage
Normal intentions vs abnormal discipline: intro personal skill of discipline is most important
Self discipline vs accountability: others or system should hold us accountable
Leading others vs leading with others: we do tasks better with others

Question 15

5 warning signs for the would be leader

Answer 15

Don't trust yourself- self deception
Road to hell is paved with good intentions
Good feelings come AFTER obedience
Don't expect affirmation by organization
Don't try to do this alone

Question 16

5 self management principles

Answer 16

YOU are the biggest obstacle
Become skilled
Write it down and schedule it
Choose to lose
Have others hold you accountable

Question 17

You must ? the culture to to win over others

Answer 17

INVADE the culture

Question 18

Number one interpersonal skill is to :

Answer 18

MBWA! Manage by walking around

Question 19

7 non verbal communication skills

Answer 19

Kinesics: body language, such as gestures and posture
Proxemic: distance while communicating
Para language: tone of voice, pitch, and speed
Facial expressions: lack of eye contact etc
Haptic: touching a powerful on verbal skill
Chronemic: speed and time in communication process
Appearance: grooming or dress

Question 20

Most managers fail to be leaders due to lack of

Answer 20

Discipline and skills to engage others

Question 21

3 types of employees

Answer 21

Exemplary - 10%

Problem - 10 %

Reflective- 80 %

Question 22

Reflective employees (80%) are best source of?

Answer 22

Supervisors. Like an average player becomes the best coach

Question 23

3 types of reinforcement:

Answer 23

Oral-tell people they did a good job

Written- more effective than oral

Tangible- ribbons, medals etc.

Question 24

The need to be recognized and need to be part of something important is ?

Answer 24

Dualism. Marine Corp has mastered this

Question 25

A most common mistake of mgrs and leaders is

Answer 25

Favoritism

Question 26

2 types of problem employees

Answer 26

Chronic Long Term- few of these can be changed

Ex- exemplary- Can win this person back to be competent employee

Question 27

For leaders and families, most critical skill is

Answer 27

Learning discipline… D the right thing even if you done feel like it

Question 28

The type of employee who will being it most from disciplinary efforts is the ? employee

Answer 28

Reflective employee

Question 29

The foundation of being effective ( or even ineffective) as a leader is

Answer 29

How we view ourselves

Question 30

Skills of successful people fall into two areas

Answer 30

INTRA - personal ( ability to manage ones self)

INTER -personal ( ability to deal with other people)