ch.6 Flashcards
A characteristic of a learning management system is that:
Multiple choice question.
it increases the time required for program completion
it increases travel and other costs related to training
employees can use the LMS to enrol in or access courses and other resources
it does not allow companies to track all learning activity
C
Needs assessment will provide information regarding: (can choose many)
what products competitors are selling
which employees need training
what training programs competitors are offering
what employees need to learn at training
B and D
Why do organizations provide orientation training?
Multiple choice question.
Because new employees need to feel good about attending training programs about their new employer
Because new employees expect their new employer to set up training programs to explain what the company is all about
Because no matter how realistic the information shared in job interviews, people feel shock and surprise when they start a new job
Because organizations want to keep pace with competing companies when it comes to hiring the best employees
C
What is the term for determining the business appropriateness of employee training?
Multiple choice question.
organizational analysis
market analysis
task analysis
personal analysis
organizational analysis
“A process that focuses on transferring organizational, team, and role specific knowledge to new employees,” is called
onboarding
The task of assessing each worker’s needs and readiness for training is called:
a skills analysis
a job analysis
an organization analysis
a person analysis
a person’s analysis
There is a growing trend called “___________
“ which occurs when candidates accept a job but stop engaging with the employer before their first day on the job.
ghosting
Select all that apply
In person analysis, what signs of lackluster job performance could indicate that an employee requires more training?
Multiple select question.
The employee sometimes acts in a way that is unsafe while on the job.
Customers are complaining about the employee’s poor service.
The employee has accidents while on the job.
The employee demonstrates expertise at using a new technology.
A,B,C
Instructional design should begin with a needs ___________
assessment
True or false: Needs assessment will allow an organization to assess whether training should be completed by a professional training company or done internally.
True false question.
True
False
True
Select all that apply
Needs assessment is a process that generally comprises:
Multiple select question.
labour supply analysis
task analysis
market analysis
person analysis
organizational analysis
task analysis, person analysis and organizational analysis
The task of assessing each worker’s needs and readiness for training is called:
Multiple choice question.
a job analysis
a skills analysis
an organization analysis
a person analysis
person analysis
What helps a manager identify whether training is appropriate and which employees need training?
Organization analysis
Task analysis
market analysis
person analysis
person analysis
Which of the following conditions might lead an organization to conduct a needs assessment?
Multiple choice question.
Competitors now have a 75% share of the market.
Employees lack basic skills.
Decisions have been made to eliminate company products.
IT systems are running smoothly.
B
Mandu operates certain types of laboratory equipment for his job as a food chemist. When new equipment is introduced, Mandu’s employer must figure out who will use the equipment and for what purpose and then identify the knowledge and skills needed to operate the equipment. In other words, Mandu’s employer must conduct a(n) Blank______ analysis.
Multiple choice question.
organizational
person
task
transfer of training
task
What are the two components that make up readiness for training? (select all that apply)
Multiple select question.
Positive work environment
Willingness and ability of the workers
Influence of external vendors
Extent of management control
A,B
_______________ ability means being able to use written and spoken language, solve math problems, and use reasoning to solve problems.
Cognitive
Select all that apply
Which of the following factors influence the transfer of training?
Multiple select question.
If the trainee has a high or low ranking within the organization
If the manager supports the trainee
If the trainee has the chance to apply what he or she has learned
If the trainee has developed the ability to self-manage
If the manager supports the trainee
If the trainee has the chance to apply what he or she has learned
If the trainee has developed the ability to self-manage
After the company installed a new phone system, Renata asked employees to complete a questionnaire. The responses provided Renata with insight into which areas of the new system employees needed more information about. This example demonstrates the idea of Blank______.
Multiple choice question.
task analysis
person analysis
instructional design
outsourcing
Task analysis
For training to succeed, the employee must be willing and capable of learning, and the organization must enable and encourage learning. This concept is known as Blank______ training.
Multiple choice question.
instructional design
need for
motivation for
readiness for
Readiness for
Select all that apply
Which of the following is an effective characteristic of training?
Multiple select question.
Course objectives that are generic in nature
Acceptable performance criteria
Specific conditions under which training is to occur
Desired behaviour is explained
Acceptable performance criteria
Specific conditions under which training is to occur
Desired behaviour is explained
Select all that apply
To be ready to learn, employees need which of the following?
Multiple select question.
Financial independence
Basic learning skills
A large social media presence
Cognitive ability
Problem-solving skills
B, D,E
Which of the following work environment characteristics refer to the limits on training’s effectiveness that arise from the situation or the conditions within the organization?
Multiple choice question.
Situational constraints
Social support
Support constraints
Situational constraints
The process of identifying the knowledge, skills, and behaviour that training should emphasize is called Blank______.
Multiple choice question.
organization analysis
task analysis
employee analysis
competitive analysis
task analysis
Select all that apply
Why is classroom instruction popular as a training method?
Multiple select question.
Because it’s inexpensive
Because it’s quick
Because it uses the latest technology
Because it can reach many trainees at once
A,B,D
Which of the following is NOT included in an effective training objective?
Multiple choice question.
A statement that specifies the conditions under which workers will be asked to apply what they have learned
The resources needed to achieve the desired performance
Course objectives that are generic in nature
Performance standards that can be measured
C
Select all that apply
Technology applications used in distance learning include:
Multiple select question.
instant messaging
textbooks
research groups
videoconferencing
web cameras
A,D.E
Select all that apply
What are some of the benefits of distance learning?
Multiple select question.
It requires employees located far away to travel to attend trainings at headquarters
Managers generally support distance learning more than classroom instruction
It allows employees to attend trainings even when they are working in a remote location
It can save the company money on travel expenses
D,E
Employees at XYZ Corp have just returned to their head office after a day of off-site training. When the group walks in to the building they are excitedly talking to one another, sharing ideas, and exuding a positive attitude about their day at training. This kind of behaviour reinforces the effect that Blank______ has on the readiness to train.
Multiple choice question.
social support
situational constraints
organizational constraints
social support
Which of the following is an advantage of using audiovisual training?
Multiple choice question.
Trainees can often control some of the presentation.
Trainers often overuse humour that distracts from key points.
Trainees can be asked to help fund the training.
Trainees are presented with a lot of material in one session.
A
E-learning involves receiving training via the ________
or the organization’s intranet.
Internet
Training is most effective when employees:
Multiple choice question.
understand what the training is intended to accomplish
are acquainted with the trainer
undergo training during the workday
attend training sessions with their friends
A
An electronic _____________
support system is a technology platform that provides access to skills, training, information, and expert advice.
performance
Which of the following is considered a disadvantage of online training programs?
Multiple choice question.
The objective nature of the trainer conflicts with the subjective nature of the audience
Lack of interaction between the trainer and the audience
The cost of the program is prohibitory
B
What term describes employees learning by observing peers or managers?
On-the-job training
skills training
formal training
informal training
A
Which of the following is an advantage of using videos as part of training?
Multiple choice question.
Videos increase a company’s overall training budget, since they are usually inexpensive.
Videos may distract trainees from learning basic information.
Videos require extensive permissions to use.
Videos can depict situations that would be difficult or impossible to demonstrate in a classroom.
E
The e-learning system may embed data analytics and learning science to provide personalized or __________
learning capabilities.
adaptive
Select all that apply
Which of the following are true of an electronic performance support system?
Multiple select question.
It is more costly and more time consuming than traditional in-class instruction
It is faster and more relevant than attending classes
Employees can use it to quickly access detailed instructions on task performance
B,C
select all that apply
For which of the following is on-the-job training effective?
Multiple select question.
To train workers who were recently hired
To train current employees to improve existing skills or learn new skills
To identify employees who are poor performers
A,B
An electronic
support system is a technology platform that provides access to skills, training, information, and expert advice.
performance
With an apprenticeship, the technical training aspect is typically provided by:
Multiple choice question.
a journeyperson
a university
a trade school, polytechnic, or community college
a corporation
a trade school, polytechnic, or community college
An
is on-the-job learning sponsored by an educational institution as a component of an academic program.
internship
E-learning is not useful when trainees are spread over a particular geographic area.
True false question.
True
False
F
Which of the following form of higher education incorporates paid work experience?
Multiple choice question.
Simulation
Co-operative education
Gamification
Vestibule training
B
Select all that apply
Which of the following are true of an electronic performance support system?
Multiple select question.
It is faster and more relevant than attending classes
Employees can use it to quickly access detailed instructions on task performance
It is more costly and more time consuming than traditional in-class instruction
A.B
Which of the following is a computer-based technology that provides an interactive 3D learning experience?
Multiple choice question.
Simulation
Virtual reality
Gamification
Polytechnics
Virtual Reality
Which of the following is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training?
Multiple choice question.
Internship
Blogging
Apprenticeship
Work-for-hire
Apprenticeship
Select all that apply
For which of the following is on-the-job training effective?
Multiple select question.
To identify employees who are poor performers
To train workers who were recently hired
To train current employees to improve existing skills or learn new skills
B,C
The major difference between AR and virtual reality (VR) is that:
Multiple choice question.
the physical reality is always present in VR.
the physical reality is always present in AR.
B
rue or false: Although once thought to be an effective form of learning, co-operative education is declining in use because research indicates it has not really impacted the learning experience.
True false question.
True
False
F
Select all that apply
A mini case study:
Multiple select question.
lacks sufficient detail to be effective
is like a standard case study with less detail.
can be delivered in less than 30 minutes.
B,C
A training method that represents a real-life situation and allows trainees to see the outcomes of their decisions in an artificial environment is called a(n):
Multiple choice question.
kaizen
on-the-job method
webcast
simulation
D
True or false: Work gamification is a growing movement to engage and energize employees.
True false question.
True
False
True
__________reality creates an entirely artificial environment that the employee trains in.
Virutal
Business cases are designed to:
Multiple choice question.
develop higher-order reasoning skills, such as the ability to analyze and evaluate information.
develop quantitative analysis and numerical assessment techniques
develop decision making skills
A
Which of the following terms describes a training and leadership program based on the use of challenging, structured physical activities, such as rock climbing or river rafting?
Multiple choice question.
Internships
Adventure learning
Experiential programs
Apprenticeships
B
Select all that apply
Advantages of using simulation as a training method include which of the following?
Multiple select question.
It encourages trainees to learn materials quickly.
It offers trainees numerous potential scenarios to deal with.
It allows trainees to work at their individual pace.
It gives trainees the opportunity to experience situations that could be dangerous in the real world.
B,C,D
Which of the following is a learning strategy applying the principles of digital and computer games to motive competitiveness among employees?
Multiple choice question.
Virtual reality
Gamification
Internships
Apprenticeships
B
What is a metaverse
Immersive three-dimensional virtual worlds in which people interact as avatars with each other and with software agents, using the metaphor of the real world but without its physical limitations.
Which of the following terms describes programs in which participants learn concepts and apply them by simulating behaviours involved and analyzing the activity, connecting it with real-life situations?
Multiple choice question.
Experiential programs
Adventure learning
Internships
Apprenticeships
A
Success in team training depends on individuals:
Multiple choice question.
morale
action
intelligence
coordination
D
The main focus of action learning is Blank______.
Multiple choice question.
learning by doing
on-the-goal leadership
flexible learning
open leadership development
A
Select all that apply
Training activities designed to elaborate on the subject might be provided by which of the following?
Multiple select question.
Practicing in a variety of settings
Relating new ideas to previously learned concepts
Emphasizing key points
Presenting the material in different contexts and settings
Suggesting memory aids
A,B,D
Select all that apply
Effective feedback:
Multiple select question.
is not presented in written form
focuses on specific behaviours
is provided as soon as possible as the evaluation
is not shared with the employee
B,C
______ is the term that describes training a group of people who work closely together to accomplish tasks.
Multiple choice question.
On-the-job training
Team training
Peer support
E-learning
B
When learning takes place in short intervals, of small chunks of material, it is called ___________
learning.
micro
In Blank______ learning teams work on actual business problems, commit to an action plan, and are accountable for carrying out the plan.
blended learning
simulation
e-learning
action
action
Select all that apply
Which of the following training methods best encourage learning?
Multiple select question.
Use attention-getting messages
Provide memory cues
Limit the content
Avoid stating the learning objective
Cover as much as time allows
A,B,C
What is the result of having new employees in training repeat a particular job-related operation?
Multiple choice question.
It slows their learning curve
It makes the operation tedious to perform
It helps them concentrate on the operation
It contradicts the effect of positive reinforcement on their performance
C
Select all that apply
How can written materials be simplified to make them easier to read?
Multiple select question.
Use abstract words.
Use long sentences.
Use short sentences.
Use concrete words.
C,D
How does feedback help a trainee’s learning process?
Multiple choice question.
It helps organizations assess their popularity with their target markets
It helps the employer select candidates during a job interview
It helps employees understand whether or not they are succeeding
It helps trainers ensure that all trainees develop the same learning curve
C
The objective of microlearning is:
to increase team cohesion
to reduce training costs
to keep the employee’s attention
to improve management relationships
C
One way that training can help employees is with the use of memory Blank______ or memory aids.
Multiple choice question.
lights
cues
clues
flashes
B
The level of difficulty of written materials is called:
Multiple choice question.
accessibility
cognition
readability
continuity
C
The organization can formally provide peer support by establishing communities of______
practice
Which of the following are standard measures of training success?
Multiple select question.
Performance improvements
Return on investment
Attrition rates
Absenteeism rates
Transfer of learning
A,B,E
Formal education, job experiences, interpersonal relationships, and Blank______ are the major categories of employee development.
Multiple choice question.
assessment
training
motivation
learning
assesment
Trainee
evaluation
______
with the program and return on
training
_________ are just two of the measures that can be used to evaluate a training program.
Satisfaction, investment
What is a protean career?
Multiple choice question.
A career that pertains to jobs involving repetitive tasks.
A career that takes a traditional path up the corporate ladder in logical succession.
A career that provides an employee job security over a specific amount of time.
A career that changes frequently based on changes in a person’s interests, abilities, and work environment.
D
The organization can formally provide peer support by establishing communities of __________
.
practice
Which of the following traits is not part of the assessment process for employee development?
Multiple choice question.
Communication style
Behaviour
Communication skills
Ability to lear
D
In today’s work environment, most employees will follow a Blank______ career path where they cross boundaries between specialties and organizations.
Multiple choice question.
horizontal
downward
spiral
vertical
spiral
The Myers-Briggs Type Indicator (MBTI) is a popular:
Multiple choice question.
psychological inventory for employee development
complex physical fitness test which integrates advanced technology
test which ranks an organization’s employees according to their level of productivity
test used to determine the emotional intelligence of employees in the financial industry
A
Approaches to employee development typically fall into Blank______ broad categories.
Multiple choice question.
five
six
three
four
D
In the _______
dimension describes an individual’s tendency to be either flexible or structured.
liefestyle
In-
exercises simulate the requirements of a manager’s job.
basket
What is 360-degree feedback?
Multiple choice question.
Performance evaluations done on a yearly basis by HR personnel
Performance evaluations done by outside consultants for senior managers
Performance evaluations done by an employee’s supervisor, peers, employees, and/or customers
Performance evaluations done by employees themselves as part of the overall appraisal
C
Kimmy is the assistant manager in the marketing communications area. Last week, she was given the additional responsibility of overseeing the work of the public relations department. This is an example of:
Multiple choice question.
a job transfer
overtime
job enlargement
job rotation
C
Select all that apply
Which of the following types of exercises might be used at an assessment centre?
Multiple select question.
group discussion
leaderless group discussion
role play
online survey
A,B,C
Transfers are often
______
moves; that is, moves to a job with a similar level of responsibility.
lateral
Parminder is a customer service representative at a big bank. She is being moved to a new location outside the city because that branch is growing quickly and the manager desperately needs CSRs to manage the number of clients that are coming into the bank everyday. Parminder is getting a:
Multiple choice question.
lateral transfer
downward move
promotion
A
