Ch.4 Managing the Windows 7 Environment Pg.187-194

Question 1

What does VPN stand for? Pg.187

Answer 1

Virtual Private Network

Question 2

What are some ways that you can receive help by Remote Assistance? Pg.187

Answer 2

Instant message, email, a file, or by an Easy Connect option

Question 3

What are the necessary components to use Remote Assistance? Pg 187

Answer 3

Both computers must have remote assistance capabilities and have the feature enabled, both have network connectivity.

Question 4

What does PNRP stand for? Pg.187

Answer 4

Peer Name Resolution Protocol

Question 5

What does PNRP use to register a machine globally unique? Pg. 187

Answer 5

IPv6 and Teredo Tunneling.

Question 6

What does MSRA stand for? Pg.188

Answer 6

Microsoft Remote Assistance.

Question 7

How many command-line switches are there for msra? Pg.188/189

Answer 7

11

Question 8

What command-line switches under MSRA you will not

use for Windows Vista? Pg.189

Answer 8

/geteasyhelp, /offereasyhelp, /getcontacthelp address

/offercontacthelp address.

Question 9

T/F. To start using easy connect the expert will select Invite Someone You Trust To Help You. Pg.189

Answer 9

False. The novice user selects this option.

Question 10

Other than, use easy connect, what other options are there to connect remote assistance on invite screen? Pg.190

Answer 10

A file as an attachment or email to send an invitation.

Question 11

What is a helpful feature that can be used by the user once an Easy Connect session has been previously established? Pg.191

Answer 11

The option for the user to connect to same expert or invite someone new and or delete the old contact. The expert user will have the same option.

Question 12

At what point does the PNRP actions take place? Pg.191

Answer 12

After the Windows7 network connectivity verification. W

Question 13

What happens during and after the PNRP action? Pg.191

Answer 13

The novice users contact information is added to a PNRP cloud on the internet and a associated password is created and displayed to the novice user to relay to expert user.

Question 14

To start a remote assistance session the expert must select what option on his first screen? Pg.191

Answer 14

Help some who has invited you.

Question 15

How does the novice user know the session is active?

Answer 15

the user will receive a control bar on their screen indicating the session is active.

Question 16

For Easy Connect to be an option what must both users be using? Pg.192

Answer 16

Windows7

Question 17

What is remote desktop? Pg.192

Answer 17

A tool in Windows7 that allows you to take control of a remote computer’s keyboard, video, and mouse

Question 18

What does Remote Desktop use to provide data between a host and a client machine? Pg.192

Answer 18

Remote Desktop Protocol(RDP)

Question 19

What are some of the latest versions of RDP that Windows7 is using? Pg.193

Answer 19

RDP 7.0, RDP 7.1, (SP1).

Question 20

Windows7 Remote Desktop has how many enhancements? Pg.193

Answer 20

7

Question 21

T/F. During a Windows7 Remote Desktop sessions the end user has no control over the expert user actions? Pg.193

Answer 21

False. They can block or take over session.

Question 22

Where do you access the options for Remote Desktop connection? Pg194

Answer 22

Lower left hand corner on the initial screen.