Ch3-4 Midterm

Question 1

Special Demands for PM (7)

Answer 1

• dealing with obstacles
• making project tradeoffs
• negotiation
• acquiring resources
• motivating personnel
• balanced outlook
• breadth of communications

Question 2

Tuckman Ladder 4 Phases

Answer 2

Forming
Storming 
Norming
Performing
Adjourning

Question 3

Examples of obstacles on a project

Answer 3

• early problems are with resources
• scope creep
• last-minute technical changes
• future of the team after the project

Question 4

3 Types of Leadership Competencies

Answer 4

Intellectual (IQ)
Manegerial (MQ)
Emotional (EQ)

Question 5

Conflict and Goal Conflict

Answer 5

when one person perceives that the other has frustrated some concern of his

goal conflict: making sure one person does not deviate from the goals of the group

Question 6

How can the PM manage conflict?

Answer 6

• by aligning stakeholders to the purpose of the project

- negotiation

Question 7

Tools used to Identify and Analyze Stakeholders

Answer 7

To Identify stakeholders:

• use judgment of PM
• stakeholder register
• stakeholder issue log

To Analyze stakeholders:

• update stakeholder register and log
• Power Interest Grid
• Commitment Assessment Tool: current level commitment –>desired level commitment

Question 8

3 Categories of Conflict

Answer 8

• goal-oriented (different goals and expectations)
• authority-based (uncertainty about authority)
• interpersonal (interpersonal conflict)

Question 9

Project Lifecycle and conflict

Answer 9

Conceptualization –> Formulation
Planning –> Buildup*
Execution –> Main Program*
Termination –> Phase Out*

*Common conflict areas

Question 10

Scope Change happens when.. (3)

Answer 10

• initial assessment was wrong
• project team learns more about the project
• client asks for changes
• change is mandated (law changes)

Question 11

How to go about principled negotiation?

Answer 11

• separate people from the problem
• focus on interests, not positions
• look for mutual gain
• use objective criteria

Question 12

Project Partnering

Answer 12

method of turning subcontractors into a cohesive project team with one set of goals and resolve any conflicts on time

Question 13

Dealing with Conflict (5)

Answer 13

Competing
Collaborating 
Compromising
Avoiding
Accommodating

Question 14

What conflicts occur at Buildup and Main Program stages? Which ones at Phase Out stages?

Answer 14

buildup and main program: Scheduling and technical conflicts

Phase-out: scheduling, deadlines, last-minute changes, personality

Question 15

Steps for Project Partnering

Answer 15

1. Commit to partnering (Project Charter)
2. Implement the process (Four-Part Agreement)
3. Joint review of project execution when project ends

Question 16

Four-Part Agreement

Answer 16

1. “joint evaluation” of project status
2. method of resolving disagreements
3. Continous improvement
4. Support from senior management