Ch2 Practise Q's - Business Processes Flashcards
he statement of the organisation vision, business domain, competencies and values is known as:(LO1)
A strategy.
B culture.
C mission.
D d. objectives.
C mission.
Which of the following is not used by Michael Porter to describe the competitive position of a company within its industry?(LO1)
A Bargaining power of suppliers.
B Threat of new entrants.
C Cost leadership strategy.
D Threat of substitute products.
C Cost leadership strategy.
Scientific management is concerned with:(LO2)
A streamlined work flows across the organisation.
B hierarchical control of the organisation through three levels of management.
C dividing the business structure into the optimal number of functional divisions.
D an approach to job design that sees workers repeatedly perform narrowly defined tasks.
D an approach to job design that sees workers repeatedly perform narrowly defined tasks.
Over time a business has developed a highly hierarchical structure. It has been noted that as a result of this, employees are able to operate efficiently since they have clearly defined roles and responsibilities. This is an example of:(LO2)
A control and coordination.
B well defined jobs.
C good organisational communication.
D specificity.
D specificity.
What is a business process?(LO3)
A A series of interlocking activities that work together across the organisation to achieve some predetermined organisational goal.
B Any activity performed by a business.
C Any core activity that produces a profit.
D Any activity performed by a manufacturing company providing that it produces a profit.
A A series of interlocking activities that work together across the organisation to achieve some predetermined organisational goal.
The major difference between a business process and a business function is that:(LO3)
A business processes emphasises what gets done, business functions emphasise how it gets done.
B business process personnel are highly skilled specialists, business function personnel are generalists operating across numerous areas.
C business processes emphasise vertical structure and hierarchy, business functions. emphasise the horizontal integration of the organisation.
D business processes are customer driven, business functions are task driven.
D business processes are customer driven, business functions are task driven.
The business process can yield benefits for an organisation through:(LO4)
A ignoring customer service and focussing on superior product design.
B offering customers cheaper prices.
C outsourcing all customer service activities.
D improved customer service and customer relations through a value adding emphasis.
D improved customer service and customer relations through a value adding emphasis.
The design philosophy of ERP systems is centred on the idea of ______:(LO5)
A best practice.
B cost reduction.
C increased use of technology.
D improved customer relations
A best practice.
The first stage in adopting a business process perspective is:(LO6)
A securing customer approval.
B ensuring that the project is fully costed.
C ensuring that the company is currently using updated technology.
D that it must be represented in the design of the organisation.
D that it must be represented in the design of the organisation.
Business process design is the task of:(LO7)
A breaking down a process into its components so they can be evaluated.
B evaluating organisational efficiencies.
C changing the operation of a business process in an organisation.
D decreasing the number of processes performed in a manufacturing task.
C changing the operation of a business process in an organisation.
The advantages of the BPAY system for a company include:(LO7)
A eliminating a need for accounts receivable.
B eliminating a need for accounts receivable as well as improved cash flow.
C reduced turnaround time between sending out an invoice and receiving payment.
D increased turnaround time between sending out an invoice but an improved cash flow.
C reduced turnaround time between sending out an invoice and receiving payment.
An organisation is undergoing a major change to the way it does business redesigning business processes and the use of IT within the processes. A consultant has suggested that TQM be used. In this scenario:(LO7)
A TQM would be ideal because it allows for all employees to offer suggestions and be involved in the changing of the organisation.
B TQM would be ideal because its incremental approach to organisational change means that the change process would be well managed.
C TQM would not be ideal because its incremental approach would mean that change would take a large amount of time.
D TQM would not be ideal because its incremental approach is suited to gradual change rather than large scale change.
D TQM would not be ideal because its incremental approach is suited to gradual change rather than large scale change.
One of the major thrusts of BPR is the idea of ________ as an enabler of organisational change:(LO8)
A urgency
B IT
C strong leadership
D a vision
B IT
Which of the following indicates that a company is using the internet effectively for its business processes?(LO9)
A A company has a home page, information only website.
B Sales orders captured through the website feed automatically into the revenue cycle.
C Customers can contact the company for more information through the website.
D The company uses internet banking to pay invoices.
B Sales orders captured through the website feed automatically into the revenue cycle.
The focus of the functional perspective of the organisation is on:(LO2)
controlling the organisation so customers are satisfied.
ensuring the organisation can promptly respond to its operating environment.
controlling staff through specifically defined duties.
integrating the functional areas for efficient operations.
controlling staff through specifically defined duties.
