Ch11 Government and NPO

Question 1

Government budgets

Answer 1

1. Operations budgets
2. Capital budgets

Question 2

Performance measures for NPOs

Answer 2

1. Stakeholder measures: donors (government agencies) and beneficiaries’ needs were met
2. Financial measures: efficiency of the funding obtained (cost per dollar raised)
3. Internal business process measures: progress toward implementation
4. Learning and growth measures: knowledge and skills gap are achieved
5. Social impact measures: community, regulatory, and environmental aspect

Question 3

Government strategic process

Answer 3

1. Planning and budgets
   - determine priorities
   - establish budgets
2. Control
   - legislation
   - performance measurement
   - formal approval processes
3. Review and assessment
   - monthly monitoring
   - modified Balanced Scorecard (Mgmt Accountibility Framework)

Question 4

NPO strategic process

Answer 4

1. Planning and strategy formulation
2. Budgeting
3. Developing and refining key performance indicatiors
4. Review and assessment