Ch. 9: Evaluation and Discipline Flashcards
What are performed to ensure that each firefighter knows which type of performance is expected while on the job and where he or she stands in relation to those expectations?
regular evaluations
What are essential components of a firefighter’s development?
evaluation and discipline
What is intended to help the employee recognize problems and make corrections to improve performance or behavior?
positive discipline
What is intended as punishment for unsatisfactory behavior, or failure to respond appropriately to positive discipline?
negative discipline
Discipline should be progressive.
Moving from positive to negative and from minor to major.
What should be a continual supervisory process, not a special event that is performed only when a scheduled rating has to be submitted?
performance evaluation
When is feedback on individual performance most effective?
When delivered as soon as possible after an action or incident.
What is a moral, mental, and physical state in which all ranks respond to the will of the leader?
discipline
What is based on encouraging and reinforcing appropriate behavior and desirable performance?
positive discipline
What is based on punishing inappropriate behavior or unacceptable performance?
negative discipline
What refers to starting out to correct a problem with positive discipline and then increasing the intenstiy of the discipline if the individual fails to respond to the positive form?
progressive discipline
What is the key to positive discipline?
To convince the parties that they want to do better and are capable of and willing to make the effort.
What is the starting point for positive discipline?
To establish a set of expectations for behavior and performance.
How can positive discipline be reinforced?
By recognizing improved performance and rewarding excellent performance.
What is a key factor in ensuring success for fire companies?
teamwork
What is one of the most effective strategies within the realm of positive discipline?
empowerment
What is the first level of negative discipline, considered “informal” by many organizations?
oral reprimand, warning, or admonishment
The annual evaluation process contains _____ steps
The first step:
The Second Step:
The Third Step:
The Fourth Sep:
four
1: Fills out form
2: Subordinate Reviews and comments on evaluation
3: Face to Face feedback and interview
4: Establish goals
Used to maintain a list of firefighter activities by date along with a brief description of performance observations
performance log
Some fire officers tend to raid all their firefighters either higher or lower than their actual work performance. This practice is called ___ OR ______ respectively.
leniency or severity
_______ is an evaluation error that occurs when an evaluator‘s perspective skews the evaluation such that the classified job knowledge skills and abilities are not appropriately evaluated.
Personal bias
______ is an evaluation error in which the firefighters evaluated for only incidents that occurred in the last few weeks.
Recency
A fire officer demonstrates a _______ when a fire fighter is rated in the middle of the range for all dimensions of work performance. In a frame of reference evaluation error, the firefighters evaluated on the basis of the firefighters personal ideas instead of the classified job standards.
central tendency
______ in a valuation air that occurs when the fire officer compares a performance of one subordinate with the performance of another subordinate
Contrast Effect
A formal hearing that fire departments are often required to use to provide an opportunity for the fire fighter to formally respond to the charges
Loudermill hearing
