Ch. 9: Evaluation and Discipline

Question 1

What are performed to ensure that each firefighter knows which type of performance is expected while on the job and where he or she stands in relation to those expectations?

Answer 1

regular evaluations

Question 2

What are essential components of a firefighter’s development?

Answer 2

evaluation and discipline

Question 3

What is intended to help the employee recognize problems and make corrections to improve performance or behavior?

Answer 3

positive discipline

Question 4

What is intended as punishment for unsatisfactory behavior, or failure to respond appropriately to positive discipline?

Answer 4

negative discipline

Question 5

Discipline should be progressive.

Answer 5

Moving from positive to negative and from minor to major.

Question 6

What should be a continual supervisory process, not a special event that is performed only when a scheduled rating has to be submitted?

Answer 6

performance evaluation

Question 7

When is feedback on individual performance most effective?

Answer 7

When delivered as soon as possible after an action or incident.

Question 8

What is a moral, mental, and physical state in which all ranks respond to the will of the leader?

Answer 8

discipline

Question 9

What is based on encouraging and reinforcing appropriate behavior and desirable performance?

Answer 9

positive discipline

Question 10

What is based on punishing inappropriate behavior or unacceptable performance?

Answer 10

negative discipline

Question 11

What refers to starting out to correct a problem with positive discipline and then increasing the intenstiy of the discipline if the individual fails to respond to the positive form?

Answer 11

progressive discipline

Question 12

What is the key to positive discipline?

Answer 12

To convince the parties that they want to do better and are capable of and willing to make the effort.

Question 13

What is the starting point for positive discipline?

Answer 13

To establish a set of expectations for behavior and performance.

Question 14

How can positive discipline be reinforced?

Answer 14

By recognizing improved performance and rewarding excellent performance.

Question 15

What is a key factor in ensuring success for fire companies?

Answer 15

teamwork

Question 16

What is one of the most effective strategies within the realm of positive discipline?

Answer 16

empowerment

Question 17

What is the first level of negative discipline, considered “informal” by many organizations?

Answer 17

oral reprimand, warning, or admonishment

Question 18

The annual evaluation process contains _____ steps

The first step:
The Second Step:
The Third Step:
The Fourth Sep:

Answer 18

four

1: Fills out form
2: Subordinate Reviews and comments on evaluation
3: Face to Face feedback and interview
4: Establish goals

Question 19

Used to maintain a list of firefighter activities by date along with a brief description of performance observations

Answer 19

performance log

Question 20

Some fire officers tend to raid all their firefighters either higher or lower than their actual work performance. This practice is called ___ OR ______ respectively.

Answer 20

leniency or severity

Question 21

_______ is an evaluation error that occurs when an evaluator‘s perspective skews the evaluation such that the classified job knowledge skills and abilities are not appropriately evaluated.

Answer 21

Personal bias

Question 22

______ is an evaluation error in which the firefighters evaluated for only incidents that occurred in the last few weeks.

Answer 22

Recency

Question 23

A fire officer demonstrates a _______ when a fire fighter is rated in the middle of the range for all dimensions of work performance. In a frame of reference evaluation error, the firefighters evaluated on the basis of the firefighters personal ideas instead of the classified job standards.

Answer 23

central tendency

Question 24

______ in a valuation air that occurs when the fire officer compares a performance of one subordinate with the performance of another subordinate

Answer 24

Contrast Effect

Question 25

A formal hearing that fire departments are often required to use to provide an opportunity for the fire fighter to formally respond to the charges

Answer 25

Loudermill hearing