Ch 9

Question 1

Affective commitment

Answer 1

Ones emotional attachment to an organization

Question 2

Continuous commitment

Answer 2

Perceived cost of leaving the organization

Question 3

Normative commitment

Answer 3

Obligation to remain in the organization

Question 4

Organizational identification

Answer 4

Process where individuals derive a feeling of pride or esteem from their association with an organization

Question 5

Organizational disidentification

Answer 5

Taking pains to distance selves from work

Question 6

Employee engagement

Answer 6

Positive work-related state of mind; enthusiasm, identification, energy
Overlaps pos. With job sat., org. Commitment, and job involvement

Question 7

Organizational citizenship behavior

Answer 7

Going above and beyond duties in job description

Question 8

Mood

Answer 8

Generalized feeling not associated with particular stimulus, not intense enough to interrupt thought process

Question 9

Emotion

Answer 9

Normally associated with particular events or occupancies that are intense enough to disrupt thought process

Question 10

Process emotions

Answer 10

Results from consideration of tasks one is currently doing

Question 11

Prospective emotions

Answer 11

Results from consideration of tasks one anticipates on doing

Question 12

Retrospective emotions

Answer 12

Results from consideration of tasks already done

Question 13

Negative affectivity

Answer 13

“Neuroticism”

Prone to experience vary of negative moods

Question 14

Positive affectivity

Answer 14

Extraversion

Prone to describe selves as enthusiastic, confident, active, and energetic

Question 15

Work withdrawal

Answer 15

Attempt to withdrawal from work but remain ties to organization and work role (includes lateness and absenteeism)

Question 16

Job withdrawal

Answer 16

Willing to sever ties with organization and work role (intention to quit or retire)

Question 17

Job loss

Answer 17

Reduces daily variety and income
Fewer decisions to make
New skills not developed old skills deteriorate
Social relationships can change

Question 18

Telecommunicating

Answer 18

Accomplishing work tasks from distance

Question 19

Genetics & Job satisfaction

Answer 19

Disposition in adolescence predicts job satisfaction as long as 50 years; needs further research

Question 20

Emotional Labor

Answer 20

regulation of emotions to meet job/organizational demands; surface and deep

Question 21

Withdrawal Behaviors

Answer 21

absenteeism, turnover, late, and retirement

Question 22

Job Loss effects on workers

Answer 22

Lower psychological health
Poorer health
Depression, insomnia, lack of confidence

Question 23

Work-Family Balance

Answer 23

investigates if satisfaction at work is influenced by satisfaction in non-work areas and vice versa