Ch 8 - Nonverbal Communcation

Question 1

Characteristics of non verbals

Answer 1

• more ambiguous
• more emotion based: how we interpret based on feelings that thoughts
• more believable: nonverbal more believable over verbal when they conflict because of emotional connection
• culturally dependent meanings: smiles are culture to culture - present ourselves in a certain way

Question 2

Impression management theory

Answer 2

How we present ourselves - first impressions

Question 3

Direct effects model of immediacy

Answer 3

Using non verbals behavior to connect and closeness

Question 4

Expectancy violation

Answer 4

Potential persuasive effect - violate non verbals - difficult to predict if it will be positive - can’t guarantee

Question 5

Oculesics

Answer 5

Eye contact

Question 6

Kinesics

Answer 6

Movement, body- every other part of your body- facial expressions and hand gestures

Question 7

Haptics

Answer 7

Touch - strong and powerful / used for purposes of persuasion - touch matches verbal communication - consistent message / sincere and consistent. Psychological - emotion/feeling Strong sensory connection - skin sensitive to touch - aware of touch - power of tough - emotional component - used effectively could enhance persuasiveness

Question 8

Proxemics

Answer 8

Closeness 
Personal space:
Intimate - 0-18"
Personal - 18"-4' interpersonal communication
Social - 4'-12'
Public- near 12'

Question 9

Chronemics

Answer 9

Time - culturally influenced - promptness - positive. Late - negative.

Question 10

Artifacts

Answer 10

Accessories/material/clothing- tattoos, piercings and perfume - contextually driven

Question 11

Vocalics/paralanguage

Answer 11

Tone, volume, how we emphasize certain words - people who speak clearly are more persuasive and influential. Speak slower - monotone - less persuasive. Clarity and pronunciation - positive