Ch 7: Principles of Effective Communication Flashcards
An Emergency Medical Responder should position herself to communicate with a patient:
a. above eye level.
B. at eye level.
c. well below eye level.
d. at any level that is comfortable.
B. at eye level
A key characteristic of good interpersonal communication is the immediate ________ between the sender and receiver.
A. feedback
b. action
c. history
d. therapy
A. feedback
Which of the following is NOT typically a barrier to communication?
a. Mistrust
b. ‘Gender
c. Walls
D. Body language
D. Body language
Active ________ includes using eye contact when appropriate and asking clarifying questions to further define the message.
a. care
b. interpretation
C. listening
d. response
C. listening
Nonverbal communication may be relayed through our:
a. words.
b. volume.
C. tone of voice.
D. body language.
D. body language
Which of the following is NOT a pitfall in a successful patient interview?
a. Providing false reassurance
b. Interrupting a patient’s answer
C. Letting the patient talk
d. Asking leading questions
C. Letting the patient talk
The person who introduces the communication process is called the:
A. receiver.
B. sender.
C. delayer.
d. obstructer.
B. sender
A two-way radio that can be carried on a belt is referred to as:
A. portable
B. mobile
c. base
d. repeater
A. portable
If your patient has impaired hearing, you should:
A. exaggerate when speaking.
B. use very simple words.
C. shout.
D. ask a family member for help.
D. ask a family member for help.
Which of the following is the best way to handle a patient who can’t communicate due to mental impairment?
A. Don’t communicate; just transport to the closest hospital.
B. Ask another health-care provider to tell you about the patient.
C. Keeping trying to communicate with the patient.
D. Use alternate forms of communication, such as sign language.
C. Keeping trying to communicate with the patient.
