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Management Of Orgs > Ch 7 - 9 > Flashcards

Ch 7 - 9 Flashcards

1
Q

What does organizing do?

A

Arranges people and resources to work toward a common goal

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2
Q

What is a organization structure?

A

A formal arrangement of tasks, reporting relationships, and communication linkages

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3
Q

What is a Organization chart

A

Describes the ARRANGEMENT of work positions within a team or organization

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4
Q

Division of labor

A

Assigns important tasks to individuals and groups

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5
Q

Formal structure

A

The official structure of the organization

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6
Q

Informal structure/shadow organization

A

Is the network of unofficial relationships among an organizations members

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7
Q

Social network analysis

A

Identifies the informal structures and their embedded social relationships that are active in an organization

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8
Q

Departmentalization

A

The process of grouping together people and jobs into work units

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9
Q

Horizontal structures

A

Designed to tap the power of technology, teams, collaboration, and networks

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10
Q

A functional structure

A

Groups together people with similar skills who perform similar task

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11
Q

Functional chimneys or functional silos problem

A

A lack of communication and coordination across functions

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12
Q

A divisional structure

A

Groups together people working on the same product, in the same area, or with similar customers

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13
Q

A product structure

A

Groups together people and jobs working on a single product or service

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14
Q

A geographical structure

A

Brings together people and jobs that serve the same customers or clients

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15
Q

A matrix structure

A

Combines functional and divisional approaches to emphasize project or program teams

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16
Q

A cross functional team

A

Brings together members from different functional departments

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17
Q

A team structure

A

Uses permanent and temporary cross-functional teams to improve lateral relations

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18
Q

Network structure

A

Uses IT to link with networks of outside suppliers and service contractors

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19
Q

A virtual organization

A

uses information technologies to operate as a shifting network of alliances

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20
Q

Organizational design

A

Is the process of configuring organizations to meet environmental challenges

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21
Q

Span of control

A

The number of persons directly reporting to a manager

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22
Q

Centralization

A

Top managements keeps the power and makes most of the decisions

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23
Q

Decentralization

A

Top management allows lower levels to help make many decisions

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24
Q

Delegation

A

The process of entrusting work to others

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25
Q

Empowerment

A

Gives people freedom to do their jobs as they think best

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26
Q

A bureaucracy

A

Emphasize formal authority, rules, order, fairness, and efficiency

27
Q

Mechanistic designs

A

Are bureaucratic, using a centralized and vertical structure

28
Q

Organic designs

A

Are adaptive, using a decentralized and horizontal structure

29
Q

A compressed workweek

A

Allows a worker to complete a full-time job in less than 5 days

30
Q

Flexible working hours

A

Give employees some choice in daily work hours

31
Q

Telecommuting (remote work & work-from-home)

A

Uses technology to allow workers to do their workers to do their jobs from outside the office

32
Q

A co-worker center

A

Is a place where telecommuters share office space outside the home

33
Q

Job sharing

A

Splits one job between two people

34
Q

Socialization

A

Influences the expectations, behavior, and attitudes of new members of groups and organizations

35
Q

Onboarding

A

Is a program of activities that introduce a new hire to the policies, practices, expectations, and culture of the organization and its teams

36
Q

Orientation

A

Sessions for new hires. Communicating key info, expectations etc.

37
Q

Coaching

A

Assigns an experienced person to provide performance advice to a new hire

38
Q

Mentoring

A

Assigns early - career employees as long term proteges of more senior ones

39
Q

Reverse mentoring

A

Younger and newly hired employees mentor their seniors

40
Q

Performance review or performance appraisal

A

Is the process of formally assessing performance and providing feedback to a job holder

41
Q

A graphic ratting scale

A

Uses a checklist of traits or characteristics to evaluate performance

42
Q

A behaviorally anchored rating scale (bars)

A

Uses specific descriptions of actual behaviors to rate various levels of performance

43
Q

Critical thinking technique

A

incident technique keeps a log of someones effective and ineffective job behaviors

44
Q

360 feedback

A

Includes superiors, peers, and even customers in the appraisal process

45
Q

A multi-person comparison

A

Rates and ranks one persons performance against that of others

46
Q

Career development

A

Is the process of managing how a person grows and progresses in a career

47
Q

Career planning

A

Is the process of matching career goals and individual capabilities with opportunities for their fulfillment

48
Q

Work - life balance

A

Involves balancing career demands with personal and fad family needs

49
Q

Independent contractors

A

Are hired on temporary contracts and are not part of the organizations permanent workforce

50
Q

Contingency workers

A

Work as needed and part time, often on a longer term basis

51
Q

Merit pay

A

Awards pay increases in proportion to performance contributions

52
Q

Bonus pay

A

Plans provide one time payments based on performance accomplishments

53
Q

Profit sharing

A

Distributes to employees a proportion of net profits earned by the organization

54
Q

Gain sharing

A

Allows employees to share in coat savings or productivity gains realized by their efforts

55
Q

Stock options

A

Give the right to purchase shares at a fixed price in the future

56
Q

Fringe benefits

A

Are non monetary benefits like health insurance and retirement plans

57
Q

Family - friendly benefits

A

Help employees achieve better work life balance

58
Q

Flexible benefits

A

Programs allow choice to personalize benefits within a set dollar allowance

59
Q

Employee assistance programs

A

Help employees cope with personal stress and problems

60
Q

A labor union

A

Is an organization thats deals with employers on the workers collective behalf

61
Q

A labor contract

A

Is a formal agreement between a union and an employer about the terms of work for union members

62
Q

Collective bargaining

A

Is the process of negotiating, administrating, and interpreting a labor contract

63
Q

Two - tier wage systems

A

Pay new hires less than workers already doing the same jobs with more seniority

Management Of Orgs (1 decks)

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