Ch. 6 (Tools of TQM)

Question 1

Check Sheets

Answer 1

Check Sheets

A check sheet is any kind of a form that is designed for recording data (ex. tally complaints).

Question 2

Scatter Diagrams

Answer 2

Scatter Diagrams

Scatter diagrams show the relationship between two measurements.

Another example might be a plot of productivity and absenteeism

Question 3

Cause-and-effect diagram

Answer 3

Cause-and-effect diagram

A schematic technique used to discover possible locations of quality problems.

Ex. Fishbone Chart

Question 4

Pareto charts

Answer 4

Pareto charts

A graphic way of classifying problems by their level of importance, often referred to as the 80–20 rule. Which problems yielfd biggest payoff.

Question 5

Flowcharts

Answer 5

Flowcharts

Block diagrams that graphically describe a process or system.

Ex. a flowchart to show the process of completing an MRI at a hospital.

Question 6

Histograms

Answer 6

Histograms

Histograms show the range of values of a measurement and the frequency with which each value occurs.

Question 7

Statistical Process Control (SPC)

Answer 7

Statistical Process Control (SPC)

A process used to monitor standards, make measurements, and take corrective action as a product or service is being produced.

Question 8

Control charts

Answer 8

Control charts

Graphic presentations of process data over time, with predetermined control limits.