Ch. 6 The Nature of Management

Question 1

Administrative Managements

Answer 1

those who manage an entire business or a major segment of a business; they are not specialists but coordinate the activities of specialized managers

Question 2

Agenda

Answer 2

a calendar, containing both specific and vague items, that covers short-term goals and long-term objectives

Question 3

Analytical Skills

Answer 3

the ability to identify relevant issues, recognize their importance, understand the relationships between them, and perceive the underlying causes of a situation

Question 4

Brainstorming

Answer 4

a technique in which group members spontaneously suggest ideas to solve a problem

Question 5

Conceptual Skills

Answer 5

the ability to think in abstract terms and to see how parts fit together to form the whole

Question 6

Controlling

Answer 6

the process of evaluating and correcting activities to keep the organization on course

Question 7

Crisis management or contingency planning

Answer 7

an element in planning that deals with potential disasters such as product tampering, oil spills, fires, earthquakes, computer viruses, or airplane crashes

Question 8

Directing

Answer 8

motivating and leading employees to achieve organizational objectives

Question 9

Downsizing

Answer 9

the elimination of a significant number of employees from an organization

Question 10

Employee Empowerment

Answer 10

when employees are provided with the ability to take on responsibilities and make decisions about their jobs.

Question 11

Financial Managers

Answer 11

those who focus on obtaining needed funds for the successful operation of an organization and using those funds to further organizational goals

Question 12

First Line Managers

Answer 12

those who supervise both workers and the daily operations of an organization

Question 13

Human Relation Skills

Answer 13

the ability to deal with people, both inside and outside the organization

Question 14

Human Resource Managers

Answer 14

those who handle the staffing function and deal with employees in a formalized manner

Question 15

Information Technology Managers

Answer 15

those who are responsible for implementing, maintaining, and controlling technology applications in business, such as computer networks

Question 16

Management

Answer 16

a process designed to achieve an organization’s objectives by using its resources effectively and efficiently in a changing environment

Question 17

Managers

Answer 17

those individuals in organizations who make decisions about the use of resources and who are concerned with planning, organizing, staffing, directing, and controlling the organization’s activities to reach its objectives

Question 18

Marketing Managers

Answer 18

those who are responsible for planning, pricing, and promoting products and making them available to customers

Question 19

Middle Managers

Answer 19

those members of an organization responsible for the tactical planning that implements the general guidelines established by top management

Question 20

Mission

Answer 20

the statement of an organization’s fundamental purpose and basic philosophy

Question 21

Networking

Answer 21

the building of relationships and sharing of information with colleagues who can help managers achieve the items on their agendas

Question 22

Operational Plans

Answer 22

very short-term plans that specify what actions individuals, work groups, or departments need to accomplish in order to achieve the tactical plan and ultimately the strategic plan

Question 23

Organizing

Answer 23

the structuring of resources and activities to accomplish objectives in an efficient and effective manner

Question 24

Planning

Answer 24

the process of determining the organization’s objectives and deciding how to accomplish them; the first function of management

Question 25

Production and Operation Managers

Answer 25

those who develop and administer the activities involved in transforming resources into goods, services, and ideas ready for the marketplace

Question 26

Strategic Plan

Answer 26

those plans that establish the long-range objectives and overall strategy or course of action by which a firm fulfills its mission

Question 27

Tactical Plan

Answer 27

short-range plans designed to implement the activities and objectives specified in the strategic plan

Question 28

Technical Expertise

Answer 28

the specialized knowledge and training needed to perform jobs that are related to particular areas of management

Question 29

Top Managers

Answer 29

the president and other top executives of a business, such as the chief executive officer (CEO), chief financial officer (CFO), chief operations officer (COO), and, more recently, chief privacy officer (CPO), who have overall responsibility for the organization