CH 5 Terms & Abbreviations

Question 1

confidentially

Answer 1

trusting others with personal and private information

Question 2

courtesy

Answer 2

a polite, considerate, or helpful comment or act

Question 3

gossip

Answer 3

to spread rumors or talk about the private matters of others

Question 4

harassment

Answer 4

to trouble, torment, offend, or worry a person by one’s behavior or comments

Question 5

mentor/ preceptor

Answer 5

a staff member who guides another staff member

Question 6

priority

Answer 6

the most important thing at the time

Question 7

professionalism

Answer 7

following laws, being ethical, having good work ethics , and having your skills to do your work

Question 8

stress

Answer 8

the response or change in the body caused by any emotional, physical, social, or economic factor

Question 9

stressor

Answer 9

the event or factor that causes stress

Question 10

teamwork

Answer 10

staff members work together as a group; each person does his or her part to provide safe and effective care

Question 11

work ethics

Answer 11

behavior in the workplace

Question 12

NATCEP

Answer 12

nursing assistant training and competency evaluation program

Question 13

OBRA

Answer 13

omnibus budget reconciliation act of 1987