Ch 5 Communication Flashcards
what is the communication process
- Sender
- Transmission
- Receiver
- Feedback
How to deal with language barriers when dealing with patients
Always have a qualified interpreter
Communication is what kind of process?
- Interactive process
- Circular Process
What is encoding?
Determining words & formating the infomration for transmission
Process of communicating for receiver?
Decodes message & obtains information
what is the crew resource management
Developed by the Air Force to accountability by everyone:
1. To pay attention
2. voice concerns
3. Participate in decision making
MDT stands for
Mobile Data Terminals
What is carrier wave
An encoded radio wave
How many cycles/sec for:
1. Hertz(Hz)
2. Megahertz (MHz)
3. Gigahertz(GHz)
- 1cy/sec
- 1,000,000 cy/sec
- 1,000,000,000 cyc/sec
Bands extension for VHF & UHF
- VHF: 30-300MHz
- UHF: 300MHz-3.0GHz
squelch meaning in the terms of radios
A filtering system that gets rid of background noise from radio transmissions
what are base stations
- strongest radios (275 watts)
- Fixed locations
Portable receivers power output
1-5 watts
what is simplex
- Most basic type of radio system
- All radios transmissions occur on the same frequency
what is duplex
Radio system that use a pair of frequencies, one for transmitting and another for receiving
what is multiplex
carries audio/date streams at the same time (FM radios)
what is digital
Transmission of digital or analog (voice) by computer
How to deal w/ dark & noisy enviornments as a paramedic
*Therapuetic communication
* Remain Calm & in control
* Others will fall suit
How to persuade patients to tell their problems
Convience them that you have a genuine care that you want to listen to what they have to say
Define Reflection of thereapuetic Communication
Encouraging more details by repeating patient’s words/statements
what is confrontation in the terms of Thereapuetic Communication
making patient aware that something seems inconsistent about their story
what is interpretation in the terms of Thereapuetic Communication
diplomatically telling the patient what you think you heard and believe what is going on and then asking if you are right
what is facilitation in the terms of Thereapuetic Communication
encourage them to provide more information “please tell me more about that”
* does not use reflection technique
what are some common interviewing errors
- Never give false assurance
- Do not offer diagnosis/medical advice outside scope of practice
- No leading questions
- don’t interrupt/talk too much
what are some special considerations when dealing w/ young patients
- Friendly eye contact
- Reassuring smile
- calm voice
- Stay at eye level
- Assessment in reverse order (feet to head)
what is culture
a system of beliefs, attitudes, behaviors that are learned & share by memebers of a group
Cultural awareness for nodding
Some culturals see nodding as only agreement, not okay to begin treatment
or nodding left to right to mean yes
what herbal medicine mimicks affects of aspirin
Willow and Birch Bark
why is it important to find of if patients have taken folk medical practices
it can have significant pharmacologic effects
Culural awareness that pertain to body language
- Touching the head
- Eye contact
- Using L-hand
- Exposing bottom of feet
- Nodding
- Hand gestures
