Ch 5 Communication Flashcards

1
Q

what is the communication process

A
  1. Sender
  2. Transmission
  3. Receiver
  4. Feedback
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2
Q

How to deal with language barriers when dealing with patients

A

Always have a qualified interpreter

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3
Q

Communication is what kind of process?

A
  1. Interactive process
  2. Circular Process
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4
Q

What is encoding?

A

Determining words & formating the infomration for transmission

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5
Q

Process of communicating for receiver?

A

Decodes message & obtains information

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6
Q

what is the crew resource management

A

Developed by the Air Force to accountability by everyone:
1. To pay attention
2. voice concerns
3. Participate in decision making

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7
Q

MDT stands for

A

Mobile Data Terminals

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8
Q

What is carrier wave

A

An encoded radio wave

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9
Q

How many cycles/sec for:
1. Hertz(Hz)
2. Megahertz (MHz)
3. Gigahertz(GHz)

A
  1. 1cy/sec
  2. 1,000,000 cy/sec
  3. 1,000,000,000 cyc/sec
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10
Q

Bands extension for VHF & UHF

A
  • VHF: 30-300MHz
  • UHF: 300MHz-3.0GHz
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11
Q

squelch meaning in the terms of radios

A

A filtering system that gets rid of background noise from radio transmissions

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12
Q

what are base stations

A
  • strongest radios (275 watts)
  • Fixed locations
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13
Q

Portable receivers power output

A

1-5 watts

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14
Q

what is simplex

A
  • Most basic type of radio system
  • All radios transmissions occur on the same frequency
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15
Q

what is duplex

A

Radio system that use a pair of frequencies, one for transmitting and another for receiving

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16
Q

what is multiplex

A

carries audio/date streams at the same time (FM radios)

17
Q

what is digital

A

Transmission of digital or analog (voice) by computer

18
Q

How to deal w/ dark & noisy enviornments as a paramedic

A

*Therapuetic communication
* Remain Calm & in control
* Others will fall suit

19
Q

How to persuade patients to tell their problems

A

Convience them that you have a genuine care that you want to listen to what they have to say

20
Q

Define Reflection of thereapuetic Communication

A

Encouraging more details by repeating patient’s words/statements

21
Q

what is confrontation in the terms of Thereapuetic Communication

A

making patient aware that something seems inconsistent about their story

22
Q

what is interpretation in the terms of Thereapuetic Communication

A

diplomatically telling the patient what you think you heard and believe what is going on and then asking if you are right

23
Q

what is facilitation in the terms of Thereapuetic Communication

A

encourage them to provide more information “please tell me more about that”
* does not use reflection technique

24
Q

what are some common interviewing errors

A
  1. Never give false assurance
  2. Do not offer diagnosis/medical advice outside scope of practice
  3. No leading questions
  4. don’t interrupt/talk too much
25
what are some special considerations when dealing w/ young patients
1. Friendly eye contact 2. Reassuring smile 3. calm voice 4. Stay at eye level 5. Assessment in reverse order (feet to head)
26
what is culture
a system of beliefs, attitudes, behaviors that are learned & share by memebers of a group
27
Cultural awareness for nodding
Some culturals see nodding as only agreement, not okay to begin treatment or nodding left to right to mean yes
28
what herbal medicine mimicks affects of aspirin
Willow and Birch Bark
29
why is it important to find of if patients have taken folk medical practices
it can have significant pharmacologic effects
30
Culural awareness that pertain to body language
1. Touching the head 2. Eye contact 3. Using L-hand 4. Exposing bottom of feet 5. Nodding 6. Hand gestures
31