Ch 5 Communication Flashcards

1
Q

what is the communication process

A
  1. Sender
  2. Transmission
  3. Receiver
  4. Feedback
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2
Q

How to deal with language barriers when dealing with patients

A

Always have a qualified interpreter

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3
Q

Communication is what kind of process?

A
  1. Interactive process
  2. Circular Process
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4
Q

What is encoding?

A

Determining words & formating the infomration for transmission

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5
Q

Process of communicating for receiver?

A

Decodes message & obtains information

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6
Q

what is the crew resource management

A

Developed by the Air Force to accountability by everyone:
1. To pay attention
2. voice concerns
3. Participate in decision making

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7
Q

MDT stands for

A

Mobile Data Terminals

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8
Q

What is carrier wave

A

An encoded radio wave

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9
Q

How many cycles/sec for:
1. Hertz(Hz)
2. Megahertz (MHz)
3. Gigahertz(GHz)

A
  1. 1cy/sec
  2. 1,000,000 cy/sec
  3. 1,000,000,000 cyc/sec
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10
Q

Bands extension for VHF & UHF

A
  • VHF: 30-300MHz
  • UHF: 300MHz-3.0GHz
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11
Q

squelch meaning in the terms of radios

A

A filtering system that gets rid of background noise from radio transmissions

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12
Q

what are base stations

A
  • strongest radios (275 watts)
  • Fixed locations
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13
Q

Portable receivers power output

A

1-5 watts

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14
Q

what is simplex

A
  • Most basic type of radio system
  • All radios transmissions occur on the same frequency
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15
Q

what is duplex

A

Radio system that use a pair of frequencies, one for transmitting and another for receiving

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16
Q

what is multiplex

A

carries audio/date streams at the same time (FM radios)

17
Q

what is digital

A

Transmission of digital or analog (voice) by computer

18
Q

How to deal w/ dark & noisy enviornments as a paramedic

A

*Therapuetic communication
* Remain Calm & in control
* Others will fall suit

19
Q

How to persuade patients to tell their problems

A

Convience them that you have a genuine care that you want to listen to what they have to say

20
Q

Define Reflection of thereapuetic Communication

A

Encouraging more details by repeating patient’s words/statements

21
Q

what is confrontation in the terms of Thereapuetic Communication

A

making patient aware that something seems inconsistent about their story

22
Q

what is interpretation in the terms of Thereapuetic Communication

A

diplomatically telling the patient what you think you heard and believe what is going on and then asking if you are right

23
Q

what is facilitation in the terms of Thereapuetic Communication

A

encourage them to provide more information “please tell me more about that”
* does not use reflection technique

24
Q

what are some common interviewing errors

A
  1. Never give false assurance
  2. Do not offer diagnosis/medical advice outside scope of practice
  3. No leading questions
  4. don’t interrupt/talk too much
25
Q

what are some special considerations when dealing w/ young patients

A
  1. Friendly eye contact
  2. Reassuring smile
  3. calm voice
  4. Stay at eye level
  5. Assessment in reverse order (feet to head)
26
Q

what is culture

A

a system of beliefs, attitudes, behaviors that are learned & share by memebers of a group

27
Q

Cultural awareness for nodding

A

Some culturals see nodding as only agreement, not okay to begin treatment
or nodding left to right to mean yes

28
Q

what herbal medicine mimicks affects of aspirin

A

Willow and Birch Bark

29
Q

why is it important to find of if patients have taken folk medical practices

A

it can have significant pharmacologic effects

30
Q

Culural awareness that pertain to body language

A
  1. Touching the head
  2. Eye contact
  3. Using L-hand
  4. Exposing bottom of feet
  5. Nodding
  6. Hand gestures
31
Q
A