Ch 4: Information Gathering: Interactive Methods

Question 1

What kinds of inromation should be sought in interviews?

Question 2

List the five steps in interview preparation.

Question 3

Define what is meant by open-ended interview questions. List eight benefits and five drawbacks of using them.

Question 4

When are open-ended questions appropriate for use in interviewing?

Question 5

Define what is meant by closed interview questions. List six benefits and four drawbacks of using them.

Question 6

When are closed questions appropriate for use in interviewing?

Question 7

What is a probing question? What is the purpose of using a probing question in interviews?

Question 8

Define what is meant by pyramid structure. When is it useful to employ this structure in an interview.

Question 9

Define what is meant by funnel structure. Whe is it useful to employ this structure in interviews?

Question 10

Define what is meant by diamond-shaped structure. When is it useful to employ this structure in interviews?

Question 11

Define joint application design (JAD).

Question 12

List the situations that warrant use of JAD in place of personal organizational interviews.

Question 13

List the potential benefits of using JAD.

Question 14

List the three potential drawbacks ofusing JAD as an alternate to personal interviews.

Question 15

What kinds of information is a systems analysist seeking through the use of questionnaires or surveys?

Question 16

List four situations in which the use of questionnaires is appropriate.

Question 17

What are the two basic question types used on questionnaires?

Question 18

List two reasons a system analyst would use a closed question on a questionnaire.

Question 19

List two reasons a systems analyst would use open-ended questions on a questionnaire.

Question 20

What are the seven guidelines for choosing language for a questionnaire?

Question 21

Define what is mean by scaling.

Question 22

What are two types of information or scales that systems analysts most commonly use?

Question 23

What are nominal scales used for?

Question 24

Give an example of an interval scale.

Question 25

When should an analyst use an interval scale?

Question 26

Define reliability as it refers to the construction of scales?

Question 27

Define validity as it refers to the construction of scales.

Question 28

Define three problems that can occur because of careless consruction of scales.

Question 29

What four actions can be taken to ensure that a questionnaire’s format is conducive to a good response rate?

Question 31

Why should questions on similar topics be clustered together?

Question 32

What is an appropriate placement for controversial questions?

Question 33

List five methods for administering a questionnaire.

Question 34

What considerations are necessary when questionnaires are Web based?