Ch 3: Resolving Conflict In The Workplace

Question 1

Industrial relations

Answer 1

Refers to the relationship between the employer and employee in the business

Question 2

Pay claim

Answer 2

A demand made by employees to their employer for an increase in pay

Question 3

Inflation

Answer 3

The increase in the cost of goods and services from one year to the next

Question 4

Trade union

Answer 4

An organisation that aims protect and improve the pay and working conditions of its members

Question 5

Shop steward

Answer 5

A person elected by trade union members in a workplace and acts as the union’s representative in the workplace

Question 6

Conciliator

Answer 6

A person who brings disputing parties together to try to resolve the dispute

Question 7

Mediator

Answer 7

An independent person who aims to get two parties in a dispute to reach an agreement by acting as a go between

Question 8

Arbitrator

Answer 8

A person who examines an issue and makes a recommendation on how it should be solved

Question 9

Overtime ban

Answer 9

When employees refuse to work overtime for their employer