CH. 3 and 4

Question 1

Which of these describes the correct order of the 3-step form of communications?

Answer 1

Sender sends a message; receiver receives a message; receiver responds

Question 2

This is an example of non verbal communication?

Answer 2

A patient paces back and forth and does not sit down at the drawing station

Question 3

A phlebotomy technician tells a patient, ‘Depending on what your results are from these tests, I’d get a second opinion.’ Which of the following is true?

Answer 3

The PBT should not offer this or any other advice to a patient

Question 4

Which of these phrases best indicates that a PBT is engaging in active listening?

Answer 4

’’ Tell me more about that.’’

Question 5

'’The doctor ordered a CBC, stat.’’ This sentence would be most appropriate when spoken by the?

Answer 5

Clinic coordinator to a phlebotomist

Question 6

The military time 2135 can also be expressed as?

Answer 6

9:35 pm

Question 7

What must happen after a doctor orders a blood test orally in an emergency situation?

Answer 7

The phlebotomy technician draws the blood right away, but a written or electronic order must be created at some point

Question 8

Which of the following is the most appropriate statement to put in an incident report?

Answer 8

'’Mrs.Johnson lost consciousness as the phlebotomy technician was preparing the needle to perform a blood draw. Her head struck the supply cart. She did not bleed and there was no bruising

Question 9

How should a phlebotomy technician approach a patient known to have a hearing impairment?

Answer 9

From the front, making sure the patient sees her

Question 10

Which of the following is true of patients with cognitive impairment?

Answer 10

Nonverbal cues from patients with cognitive impairment can be especially important

Question 11

A phlebotomy technician is preparing to perform a blood draw on a patient who looks confused and unsettled. He asks the patient if she has any questions. She leans forward as if to listen closely, then shrugs and says, ‘‘I don’t understand.’’ Which of the following is the best response?

Answer 11

'’Wait a moment while I call our interpreter.’’

Question 12

Which of the following is true about sexual comments from a patient?

Answer 12

They should be reported even if the phlebotomy technician considers them harmless

Question 13

What is the difference between a microorganism and a microbe?

Answer 13

A microorganism and a microbe are the same thing

Question 14

Which of the following is true of healthcare associated infections?

Answer 14

Proper hand hygiene can prevent or control their spread

Question 15

What is the primary route of disease transmission in a healthcare facility?

Answer 15

The hands of healthcare workers

Question 16

In which of the following situations is it appropriate for a phlebotomy technician to not use Standard Precautions?

Answer 16

It is never appropriate

Question 17

OSHA’s recommendation that biomedical waste be properly discarded at the point of origin means?

Answer 17

There should be an appropriate container in every location where biomedical waste is created

Question 18

How long should a PBT rub hands together when washing hands with soap and water?

Answer 18

20 seconds

Question 19

When should a phlebotomist change gloves and perform hand hygiene between patient interaction?

Answer 19

Always

Question 20

What is a precaution used to prevent the spread of influenza?

Answer 20

Wearing a face mask when caring for a patient with influenza

Question 21

What is the maximum distance usually traveled by droplets that carry viruses?

Answer 21

6 feet

Question 22

How is a healthcare worker most likely to be exposed to a bloodborne disease?

Answer 22

By contact with infected blood or body fluids

Question 23

One of the differences between hepatitis B and HIV is that?

Answer 23

There is a vaccine that protects against hepatitis B, but no vaccine to protect against HIV

Question 24

Which of the following is an example of an engineering control?

Answer 24

A needle that retracts (pulls back) at the push of a buttom

Question 25

Blood specimens should be transported?

Answer 25

In an appropriately labeled bag or container

Question 26

Which of these is an employer responsibility for infection prevention?

Answer 26

Training employees in the use of PPE