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CRM > Ch. 3 - 4 > Flashcards

Ch. 3 - 4 Flashcards

1
Q

2 most significant factors in promotion of good CRM principles in fire service are:

A

Always give crew briefing and make sure instructions are clear

Always monitor, inquire and advocate

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2
Q

Try before you pry is a from of value added training or a _______________.

A

Micro-training opportunity

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3
Q

We must look at our operations with regard to FF safety by reviewing ____ points in Risk Analysis:

A
  1. Unknowns
  2. Potential
  3. Seriousness
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4
Q

In our risk vs. gain analysis of our incidents and operations, remember:

A
  1. Everyone’s perceptions of risks and gains are personal, unpredictable, hard to explain, and unknown to others
  2. Some risks are too great no matter what
  3. Adjust risk vs. gain analysis to match situation
  4. Always err on the side of less risk if you or your team are unsure of the situation
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5
Q

Skills to maintain situational awareness:

A
  1. Monitoring
  2. Evaluating
  3. Anticipating
  4. Considering
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6
Q

______ is the key to maintaining present situational awareness.

A. Evaluating
B. Considering
C. Monitoring
D. Anticipating

A

Anticipating

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7
Q

Fixation is also known as:

A

Tunnel Vision

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8
Q

Strategy for avoiding tunnel vision:

A
  1. Command Officer must remain in command unit \
  2. Appoint a safety officer
  3. Time prompts from dispatch / on-scene timers
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9
Q

Time prompts help us remember:

A
  • Where we are
  • What am I doing
  • Am I getting good results
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10
Q

What a person assumes to be true for a specific time period is known as what theory?

A

Theory of the situation

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11
Q

Steps for avoiding loss of situational awareness by distraction:

A
  1. Minimize level of distractions
  2. Train to recognize distractions
  3. Develop standard protocols/checklists
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12
Q

Strategy for avoid information overload:

A. "Overlearn" a skill
B. Time prompts 
C. Minimize level of distractions 
D. Pre-brief situation
E. Train in real world situations
A

“Overlearn” a skill

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13
Q

Overlearning tasks made ____% less errors.

A. 45%
B. 65%
C. 85%
D. 100%

A

65%

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14
Q

Strategy for decreasing stress in inexperienced firefighters:

A. "Overlearn" a skill
B. Time prompts 
C. Minimize level of distractions 
D. Pre-brief situation
E. Train in real world situations
A

Pre-brief situation

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15
Q

Each crew member can anticipate what other members are doing is called what?

A

Shared Mental Model

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16
Q

If your heart rate is between __________ it means your are not paying attention.

A. 70 - 90
B. > 110
C. 60 - 70
D. 90 - 110

A

60 - 70

17
Q

If your heart rate is between __________ it means you’re not paying attention.

A. 70 - 90
B. > 110
C. 60 - 70
D. 90 - 110

A

60 - 70

18
Q

If your heart rate is between __________ it means you need to take a deep breath.

A. 70 - 90
B. > 110
C. 60 - 70
D. 90 - 110

A

90 - 110

19
Q

If your heart rate is between __________ it means you are at the appropriate level of stress and are paying attention.

A. 70 - 90
B. > 110
C. 60 - 70
D. 90 - 110

A

70 - 90

20
Q

If your heart rate is between __________ it means you need to clam down.

A. 70 - 90
B. > 110
C. 60 - 70
D. 90 - 110

A

> 110

21
Q

Strategy for god performance in high stress:

A. "Overlearn" a skill
B. Time prompts 
C. Minimize level of distractions 
D. Pre-brief situation
E. Train in real world situations
A

Train in real world situations

22
Q

Tools to maintain situational awareness:

A

Experience

Training

Firefighting skills

Ability to process information

Professional attitude

Emotional/physical condition

23
Q

50% of FF deaths are related to:

A. Experience
B. Training
C. Firefighting skills
D. Physical condition

A

Physical Condition

24
Q

Strategy for maintaining situational awareness:

A
  1. Maintain Control
  2. Assess problem
  3. Gather information
  4. Monitor results
25
Q

Shedding is accomplished by:

A

Delegating tasks

Putting tasks on hold; work on the most critical problem

26
Q

Strategy for gathering information:

A
  1. Start with the person who knows the most and work your way down
  2. Beware of bias
  3. Good communication
27
Q

In short term memory, you can store + _____ or - _____ pieces of information in working memory.

A

+ 7

  • 2
28
Q

Accuracy of long term memory depend on:

A

Frequency

Recency

Relevance

29
Q

Strategies for increasing memory:

A

Chucking

Visual echoes

Overlearning

30
Q

Putting information in a relational group is known as _____.

A

Chucking

30
Q

Putting information in a relational group is known as _____.

A

Chucking

31
Q

Train like you play is known as what theory?

A

Training in context theory

CRM (2 decks)

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