Ch 3 Flashcards
Introduction Ch 3 p42
Fire officer responsible for managing work unit within the FD
Introduction Ch 3 p42
most duties consist of … admin work related to work group, assigned eq, physical facility.
Ch 3 p42 Fire officer 1
> Most important tasks for new officer (4):
shift report, notifications, decision making, problem solving
Ch 3 p42 Fire officer 1
> Beginning shift report (3 ways to send it):
electronic, paper, verbal and sent within the first 15 min of shift start
Ch 3 p43 Fire officer 1
> Beginning shift report:
location and condition of trucks or rolling stock and MUST KNOW info that takes priority
Ch 3 p44
2nd most important issue is to notify super of: injuries, exposure etc.
Ch 3 p44
> Decision Mking and Problem Solving
Both equally important.
Ch 3 p44
> Decision Mking and Problem Solving
Chiefs want their officers to make decisions and use the Chiefs for consultations.
Ch 4 p62
> Comm Process (what are the 5 steps)
Message Sender Medium/ Method (audio) Receiver Feedback
Ch 4 p62
> Comm Process: Confirming Message is Received
Sender confirms message is received when receiver gives feedback showing he understands
Ch 4 p63
> Active Listening
Face to Face, good eye contact, posture, verbal responses is…. ACTIVE LISTENING
Ch 4 p64
> Active Listening
Used to solve issues: Don’t ASSUME, INTERRUPT or REACT QUICKLY.
What is the need?
Look for true reason the person needs you
Ch 4 p65
> Ensure Accuracy when it comes to Rumors
Rumors: Ensure people have the correct info….rumor control.
Ch 4 p65
> Keep Super updated on these 3 things:
- Progress toward performance goals & project objectives
- Controversy
- Attitudes and Morale
Ch 4 p65
> Grapevine is caused by….
inaccurate information from the dept
Ch 4 p67
> Figure 4-3
Emergency comm requires a direct approach
Ch 3 p42
> Fire Officer Tasks: 1st Most Important -
Report is given within 15 min of starting shift
Ch 3 p42
> Fire Officer Tasks for Large FD:
Large FD report to ADMIN Fire Officers, they are either Batt Chiefs or DC’s.
Ch 3 p44
> Fire Officer Tasks: 2nd Most Important is:
Second most important issue with Admin Officers is prompt NOTIFICATION of important stuff…injury or exposures etc..
Ch 3 p44
> Fire Officer Tasks that are 3rd & 4th Most Important:
Third and fourth issue from Admin Officers is that:
Decision making and problem solving are of equal importance.
Ch 3 p45
> 4 FF Transitions, from FF to Officer are:
FF transitions 4x in a career 1 - Probation 2 - Promotion/Officer 3 - Chief Officer 4 - Retirement
Ch 3 p46
> Jimmy Page’s “Effective Company Command” is divided into 3 roles:
James Page’s “Effective Company Command” divides it into 3 roles:
- Supervisor: Unpopular orders & directives
- Commander: Command in a Clear Calm Concise manner on scene. Size up must be same with organizations requirements & IMS
- Trainer: Fire Officer must ensure FFs are confident and competent
Ch 3 p46
> As a Supervisor you are “what” for the Fire Chief:
The official representative of the Fire Chief
Ch 3 p46
> Supervisor:
Unpopular Orders/Directives means to do what?
determine the history behind the order which helps the officer put the directive in perspective cause he didn’t agree with it to begin with.
Ch 3 p46
> As a Commander you want to:
Command in a Clear Calm Concise manner on scene. Size up must be same with organizations requirements & IMS
Ch 3 p46
> As a Commander a KEY part is:
Developing Command presence is key, it’s the art of Command by having the ability to project an image of being in control.
Ch 3 p47
> As a Trainer:
Fire Officer must ensure FFs are confident and competent
Ch 3 p48
> Jimmy Page’s 3 “Competency” recommendations for Fire officer :
1 - Develop a personal training library
2 - Know the neighborhood
3 - Use problem solving scenarios
Ch 3 p49
> Jimmy Page’s: Use Problem Solving Scenarios:
Use Problem Solving Scenarios with fact based situations and require them to use the code to solve the problem. This forced FFs to IDENTIFY the occupancy group, IDENTIFY issues, Look up regs, and mk decisions.
Ch 3 p49
> 3 Activities/steps as a Fire Office Supervisor:
3 activities/steps for relationship:
- — 1 Keep super informed
- —-2 Mk good decisions at your level
- —-3 Consult your super before disciplinary actions
Ch 3 p50
> What is:
Inherent attributes that determine moral, ethical actions and reactions, and quality of honesty is called
Integrity
Ch 3 p51
> What is: Decisions consistent with
- core values
- value statement
- mission statement
Ethical Behavior
Ch 3 p51
> What is:
Workforce should reflect the community it serves.
Workplace Diversity
Ch 3 p53
> Workplace Diversity: EEOC
EEOC files about 400 cases annually
Ch 3 p53
> Workplace Diversity: Actionable Items -
Actionable Items: are employee behavior requiring immediate corrective action
Ch 3 p53
> Workplace Diversity: On Duty and Off
Super can only discipline off duty if he’s in uniform
Ch 3 p53
> Workplace Diversity: Sex Harassment
Changed in 1999 by EEOC requiring employers to keep a sex-harassment free work area. Based on “what’s reasonable”
Ch 3 p54
> Workplace Diversity: Sex Harassment
Person can file a complaint with Fed or Local gov. or within the FD.
Ch 3 p55
> Workplace Diversity: Sex Harassment
If within FD, start with Code of Conduct but a person can file a complaint started at any point they want.
