Ch 3 Flashcards

1
Q

What are the corporate structures

A

Shared Cost
Chargeback
Sponsor Pays

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2
Q

Shared Cost

A

All depts share the cost. It is easy to implement and account for

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3
Q

Chargeback

A

Depts are directly charged for the services that they use. Also called Pay As You Go

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4
Q

Sponsor Pays

A

Project sponsors pay all the cost. This make some people feel that others are getting a free ride

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5
Q

IT Governance Frameworks

A

They are blueprints for achieving organizational goals

Aligns goal of IT to the goals of the organization

Establishes accountability

Defines supporting policies and processes

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6
Q

Who sets IT objectives

A

IT Steering Committees

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7
Q

Are IT frameworks equal

A

No

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8
Q

IT frameworks were designed to meet specific

A

Industry or Regulatory guidance

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9
Q

Do most organizations employ multiple frameworks

A

Yes

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10
Q

What are the 5 COBIT priniciples

A

Meeting Stake holder needs

Covering enterprise from end to end

Applying single integrated framework

Enabling a holistic approach

Separating governance from management

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11
Q

COBIT defines

A

What is needed to reach organizational goals

Structures and controls needed to reduce risks

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12
Q

cobit ACROYN

A

control objectives FOR information AND related technologies

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13
Q

COBIT requires managers to understand and manage risks

A

True

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14
Q

Name the two COBIT processes

A

Governance

Management

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15
Q

COBIT Governance process

A

Evaluate
Direct
Monitor

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16
Q

COBIT Management Process

A

Plan
Build
Run
Monitor

17
Q

ITIL Accronym

A

Information Technology Infrastructure Library

18
Q

ITSM Accronym

A

IT Service Management

19
Q

What is the alignment of services and systems agianist IT steering commitee goals

A

ITSM

20
Q

What are the five stages of ITIL

A
Service Strategy
Service Design
Service Transition 
Service Operation
Continual service improvement
21
Q

COBIT Provides

A

The “What” on governance

How to run the team

22
Q

ITIL Provides

A

The “How” on achieving goals

How to win the game