Ch 2_ Intro to OPMA

Question 1

what is SCMA

Answer 1

processes that move info and material to and from the operations processes where transformation occurs

Question 2

what is operations

Answer 2

manufacutring and service processes that use an orgs resources

to

TRANSFORM INPUTES TO OUTPUTS!!!!!!

Question 3

SOURCE MAKE DELIVER

which are operations and which are SCMA

Answer 3

SCMA: source & deliver

OP: make

Question 4

What is OSCM

Answer 4

design,operation, and improvement of the systems that create and deliver goods and services!!!

Question 5

WHAT are operations?

Answer 5

transforming inputs to outputs

Question 6

examples of transformation

Answer 6

physical= manufacturing

physiological = healthcare

info= apps

Question 7

how is mktg integrate w OPMA

Answer 7

customer service of what was promised, is related to new product development in opma

Question 8

how is acct related to opma

Answer 8

recording actual costs vs budget, product pricing, make vs buy

Question 9

how is HR related to OPMA

Answer 9

hiring/layoffs, training and dev programs, employee relations

Question 10

How is FNCE related to opma

Answer 10

money required for inventory holdings/ space, equipment payback/returns

Question 11

how is IS related to OPMA

Answer 11

functionality and reporting requirmenets, system capacity (load & users)

Question 12

what is the triple bottom line

Answer 12

Profit (economic prosperity)
Planet (environmental stewardship)
People (social responsibility)

Question 13

how did toyota help the foodbank

Answer 13

made the systems of getting food more streamlined, cut down wait time

Question 14

Which functional area has largest impact on org triple bottom line

Answer 14

opma

Question 15

is haskayne a member of the PRME?

Answer 15

yes! this is the principles for responsible managemente ducation

Question 16

what did amazon buy and change

Answer 16

the kiva! the roombas on crack

Question 17

whats the blockchain

Answer 17

a record of all the transactions, on a shared ledger

-computer code records relevant info

–increases ttransparency, instead of storing the data in silos, it is stored in a shared database

Question 18

how does the blockchain revolutionize supply chain

Answer 18

more accountability, everyone can see where items were sourced and improves transparency

Question 19

how is 3D printing impacting operations

Answer 19

instead of welding, and forging, 3D printing allows consumers to produce own goods

use bioplastics usually, but also being used in medicine, houses, food

Question 20

what % of the 787 dreamliner is being built outside of boeings major production facilities?

Answer 20

85%

Question 21

who cut down the work week and work hours

Answer 21

henry ford and sustainability

Question 22

manufacturing vs service ops
->which one has tangibility of products

Answer 22

manufacturing

Question 23

had the manufacturing or the service sector grown in recent years?

Answer 23

SERVICE!!

Question 24

manufacturing vs service ops
->which one has “INVENTORY OF OUTPUT”

Answer 24

Manufacturying does, because you can mkae abunch and store it

cant store services

Question 25

manufacturing vs service ops
->which one has Customer/Process Interaction

Answer 25

Service! really focused on the person to person connection (need technical and people skills)

only technical skills

Question 26

manufacturing vs service ops
->which one has market scope (global expansion)

Answer 26

MANUFACTURING (can ship anywhere)

can only do local services

Question 27

manufacturing vs service ops
->how is quality measuered for both

Answer 27

Manufacturing: objectively (because it is a good)

service: subjectively (because it is a service)

Question 28

at first, what did companies value

now?

Answer 28

cost minimzation

social responsibility

Question 29

what is operations and supply chain strategy concerned with?

Answer 29

developing a long term plan to determine how to use resources, so high compatibility between resources and coporate strategy

Question 30

developing a long term plan to determine how to use resources, so high compatibility between resources and coporate strategy

Answer 30

OPERATIONS AND SUPPLY CHAIN STRATEGY

Question 31

7 opma strategies

Answer 31

cost
quality
delivery
flexibility
service
environmentalism
social responsibilty

Question 32

How is value measured in opma

Answer 32

performance (quality, delivery, flexibility, service, environmentalism, social responsiblity)

divided by

cost

performance/cost

Question 33

newsest operations and supply chain strategy

Answer 33

INFORMATION ACCESS for customers
-order tracking
-childcare webcam
-using blockchain for transparency

Question 34

7 OSCM strategies -> ?

Answer 34

Decision areas

Question 35

2 types of decision areas

Answer 35

Strucutral/Tangible
-capacity
-distribution
-facilities
-process tech
-vertical integration (make goods or buy goods?)

infrstructural/Intangible
-HR
-R&D
-Org structure (Centralized or decentralized)
-Planning & Control (build to stock or make to order)
-Supplier relationships

Question 36

Is it riskier to use a global supply chain or national one

Answer 36

choosing a global supply chain=more risk

(unexpected events can create scma disruptions)

Question 37

4 aspects of risk management framework

Answer 37

1) identify potential disruption sources
2) asses the potential risk (probability*impact)
3) develop plans to mitigate risk
4) develop contingency plans (if risk occurs)

Question 38

contnigency plan from a … natural disaster

Answer 38

multiple regions of goods sourcing

Question 39

contnigency plan from a … supplier strike

Answer 39

multiple suppliers

Question 40

what is the contnigency plan from a logisitcs failure

Answer 40

safety stock