Ch 2_ Intro to OPMA Flashcards
what is SCMA
processes that move info and material to and from the operations processes where transformation occurs
what is operations
manufacutring and service processes that use an orgs resources
to
TRANSFORM INPUTES TO OUTPUTS!!!!!!
SOURCE MAKE DELIVER
which are operations and which are SCMA
SCMA: source & deliver
OP: make
What is OSCM
design,operation, and improvement of the systems that create and deliver goods and services!!!
WHAT are operations?
transforming inputs to outputs
examples of transformation
physical= manufacturing
physiological = healthcare
info= apps
how is mktg integrate w OPMA
customer service of what was promised, is related to new product development in opma
how is acct related to opma
recording actual costs vs budget, product pricing, make vs buy
how is HR related to OPMA
hiring/layoffs, training and dev programs, employee relations
How is FNCE related to opma
money required for inventory holdings/ space, equipment payback/returns
how is IS related to OPMA
functionality and reporting requirmenets, system capacity (load & users)
what is the triple bottom line
Profit (economic prosperity)
Planet (environmental stewardship)
People (social responsibility)
how did toyota help the foodbank
made the systems of getting food more streamlined, cut down wait time
Which functional area has largest impact on org triple bottom line
opma
is haskayne a member of the PRME?
yes! this is the principles for responsible managemente ducation
what did amazon buy and change
the kiva! the roombas on crack
whats the blockchain
a record of all the transactions, on a shared ledger
-computer code records relevant info
–increases ttransparency, instead of storing the data in silos, it is stored in a shared database
how does the blockchain revolutionize supply chain
more accountability, everyone can see where items were sourced and improves transparency
how is 3D printing impacting operations
instead of welding, and forging, 3D printing allows consumers to produce own goods
use bioplastics usually, but also being used in medicine, houses, food
what % of the 787 dreamliner is being built outside of boeings major production facilities?
85%
who cut down the work week and work hours
henry ford and sustainability
manufacturing vs service ops
->which one has tangibility of products
manufacturing
had the manufacturing or the service sector grown in recent years?
SERVICE!!
manufacturing vs service ops
->which one has “INVENTORY OF OUTPUT”
Manufacturying does, because you can mkae abunch and store it
cant store services
manufacturing vs service ops
->which one has Customer/Process Interaction
Service! really focused on the person to person connection (need technical and people skills)
only technical skills
manufacturing vs service ops
->which one has market scope (global expansion)
MANUFACTURING (can ship anywhere)
can only do local services
manufacturing vs service ops
->how is quality measuered for both
Manufacturing: objectively (because it is a good)
service: subjectively (because it is a service)
at first, what did companies value
now?
cost minimzation
social responsibility
what is operations and supply chain strategy concerned with?
developing a long term plan to determine how to use resources, so high compatibility between resources and coporate strategy
developing a long term plan to determine how to use resources, so high compatibility between resources and coporate strategy
OPERATIONS AND SUPPLY CHAIN STRATEGY
7 opma strategies
cost
quality
delivery
flexibility
service
environmentalism
social responsibilty
How is value measured in opma
performance (quality, delivery, flexibility, service, environmentalism, social responsiblity)
divided by
cost
performance/cost
newsest operations and supply chain strategy
INFORMATION ACCESS for customers
-order tracking
-childcare webcam
-using blockchain for transparency
7 OSCM strategies -> ?
Decision areas
2 types of decision areas
Strucutral/Tangible
-capacity
-distribution
-facilities
-process tech
-vertical integration (make goods or buy goods?)
infrstructural/Intangible
-HR
-R&D
-Org structure (Centralized or decentralized)
-Planning & Control (build to stock or make to order)
-Supplier relationships
Is it riskier to use a global supply chain or national one
choosing a global supply chain=more risk
(unexpected events can create scma disruptions)
4 aspects of risk management framework
1) identify potential disruption sources
2) asses the potential risk (probability*impact)
3) develop plans to mitigate risk
4) develop contingency plans (if risk occurs)
contnigency plan from a … natural disaster
multiple regions of goods sourcing
contnigency plan from a … supplier strike
multiple suppliers
what is the contnigency plan from a logisitcs failure
safety stock
