Ch. 24 Communication Terms Flashcards
Includes the five senses and everything that does not involve the spoken or written word.
Non-verbal communication
Content of the communication.
Message
Message a receiver receives from the sender.
Feedback.
Motivates one person to communicate with another.
Referent
Spoken or written word.
Verbal communication
Ability to understand and accept another person’s reality, accurately perceive feelings, and communicate this understanding.
Empathy
Ongoing, dynamic series of events that involves the transmission of meaning from sender to receiver.
Communication
Person who encodes and delivers a message.
Sender
Self-directed and independent in accomplishing goals and advocating for others.
Autonomy
Specific responses that encourage the expression of feelings and ideas and convey acceptance and respect.
Therapeutic communication
Means of sending and receiving messages.
Channels
Factors within both the sender and the receiver that influence communication.
Interpersonal variables.
Self-talk
Intrapersonal communication
Technique that holds promise for encouraging patients to share their thoughts, beliefs, fears, and concerns with the aim of changing their behavior.
Motivational interviewing
Use of technology to create ongoing relationships with patients and their health care team.
Electronic communication
Communication model that enhances the linear communication by enabling the sender and receiver to view perceptions, attitudes and potential reactions with one another.
Circular transactional model
One-on-one communication with another person.
Interpersonal communication
Setting for communication
Environment
Allows expression of feelings and ideas without judging or hurting others.
Assertiveness
Assessment and communication technique that allows nurses to better understand and perceive the emotions of themselves and others.
Emotional intelligence
Being attentive to what a person is saying both verbally and nonverbally
Active listening
Workplace bullying
Lateral violence
Broad factor that refers to all factors that influence communication
Metacommunication
Interaction that occurs when a small number of people meet.
Small-group communication.
Interaction with an audience.
Public communication.
Generalizations that are made about individuals without further assessment.
Stereotyping
Person who receives and decodes the message.
Receiver.
