Ch 2 Defining a Performance Improvement Model Flashcards
plan, do, check, act (PDCA)
P= Plan the change
D= Do or test the change
C= Check or analyze the test
A= Act on the results of the test
plan, do, study, act (PDSA)
check replaced with study
refers to observing and learning from the consequences
performance measure
“a guage used to assess the performance of a process or function of any organization”
opportunity for improvement
defined as a healthcare structure, product, service, process, or outcome that does not meet its customers’ expectations
could be improved
benchmark
known as a standard of performance or best practice, for a particular process or outcome
continuous monitoring
the regular and frequent assessment of healthcare processes and their outcomes and related costs
leadership group
to oversee organization-wide PI activities
performance improvement (PI) team
members of the healthcare organization who have formed a functional or cross-functional group to examine a performance issue and make recommendations w/ respect to its improvement
process redesign
incorporates the knowledge gained from data collection to change the process
QI toolbox techniques
quality improvement tools collected from traditional quality improvement practice and theory
systems thinking
objective way of looking at work-related ideas and allowing people to uncover ineffective patterns of behavior and find ways to make improvements
Six Sigma
Uses statistics to measure variation in a process with the intent of producing error-free results
Lean
quality improvement technique seen in the manufacturing sector and has been implemented in many other industries with great success
Lean Six Sigma
combination of 2 methodologies, Lean and Six Sigma
Health reliability organizations (HROs)
operate “under trying conditions and persistently have fewer than their fair share of crises”
