Ch. 2 Flashcards
What does the external organizational environment include?
All elements existing outside the boundary of the organization that have the potential to affect it
Includes competitors, resources, technology, and economic condition.
What are the two components of the organization’s external environment?
- Task environment
- General environment
What is the task environment?
Closer to the organization and directly influences its basic operations and performance
What is included in the internal environment of an organization?
Elements within the organization’s boundaries, including current employees, management, and corporate culture
Who are considered customers in the task environment?
Individuals who acquire goods or services from the organization
What defines competitors in the task environment?
Organizations in the same industry that provide goods or services to the same set of customers
What role do suppliers play in the task environment?
Provide the raw materials that the organization uses to produce its output
What does the labor market represent?
People in the environment who can be hired to work for the organization
What does the international dimension of the general environment include?
Events originating in foreign countries and new opportunities for U.S. companies in other countries
What is encompassed by the technological dimension of the general environment?
Scientific and technological advancements in a specific industry and society at large
What does the sociocultural dimension represent?
Demographic characteristics, norms, customs, and values of the general population
What is the economic dimension in the general environment?
The general economic health of the country or region in which the organization operates
What includes government regulations at local, state, and federal levels?
Legal–political dimension
What does the natural dimension encompass?
All elements that occur naturally on Earth, including plants, animals, rocks, and resources such as air, water, and climate
What does uncertainty mean in the context of environmental factors?
Managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes
What is boundary spanning?
Links to and coordinates the organization with key elements in the external environment
What is the fastest-growing segment of business intelligence?
Big data analytics
What is corporate culture?
The set of key values, beliefs, understandings, and norms shared by members of an organization
What is a symbol in the context of visible corporate culture?
An object, act, or event that conveys meaning to others
What is a story in corporate culture?
A narrative based on true events that is repeated frequently and shared among organizational employees
Who is considered a hero in corporate culture?
A figure who exemplifies the deeds, character, and attributes of a strong culture and is regarded as a role model
What is a slogan in corporate culture?
A phrase or sentence that succinctly expresses a key corporate value
What is a ceremony in the context of corporate culture?
A planned activity at a special event conducted for the benefit of an audience
What characterizes an adaptability culture?
Emerges in an environment requiring fast response and high-risk decision making
What defines an achievement culture?
Concerned with serving specific customers without intense need for flexibility and rapid change
What is emphasized in an involvement culture?
Internal focus on participation of employees to adapt rapidly to changing needs from the environment
What does a consistency culture value?
Internal focus and a consistency orientation for a stable environment
What is crucial for managing a high-performance culture?
Evaluating and rewarding managers for attention to both cultural values and business performance
What does a cultural leader do?
Defines and uses signals and symbols to influence corporate culture
A cultural leader articulates a vision for the organizational culture that employees can _______.
[believe in]
Cultural values not connected to business performance are unlikely to _______.
[benefit the organization during hard times]
